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Laura F. 

on BBB

7 years ago

They are a very horrible company and very unorganized. We have had issue after issue with them. From an insurance standpoint, I tell my clients to run when you hear their name. I have no idea why any company would use this service. The poor vendors that have to deal with their **** on a daily basis. I think they are in the business to make life difficult for everyone involved. If you're a vendor, run away and don't turn back. 

Gi G. 

on BBB

7 years ago

This company is like having a TWO YEAR OLD as an employee! They are helpless, worthless and you HAVE TO BABYSIT them all year around! You pay for you to babysit them! Incredible that business are using this below par company! We know of MANY vendors that will pass up on a contract as soon as they hear the name Compliance Depot! I learned my lesson! The las time I ever make business with this HORRIBLE company! 

Mark S. 

on BBB

7 years ago

How could this company possibly have a B- rating. At best it's a D-. I've had my pay cut off 4 times because of Compliance Depot. They do not communicate with the vendors to let them know when a document is needed until it's past due. Once you send the documents in they either find something wrong with it even if it was just a signed document. They do not process the documents within 48 hours as they say they do and you have to keep calling to talk to someone there. Most of the time you call and get someone that doesn't spea... read more

Diana B. 

on BBB

7 years ago

They are the worst company to deal with!!! they don't care about the vendors at all. customer services and top management should do something because it gets worse with time. 4 months and we still not compliance. I use net vendor for other clients and they contact directly the agent and work directly them to ask specific what they need. 

Heather B. 

on BBB

7 years ago

I am not sure of the qualifications of their compliance staff, but as a 17 year veteran in the insurance industry, I can tell you this company is the worst. Their staff is inadequately trained, they send the same notices multiple times, they notify of noncompliance when the companies (vndors) ARE compliant. Ridiculous. 

Stephanie C. 

on BBB

7 years ago

Awful Co., It took us over 8 months to become compliant. We have had all the requirements from the very beginning of trying to become a credentialed vendor, but they'll send out a generic template of all their requirements you need to meet, it is not tailored to what you actually need, you will only be missing one of those, but good luck trying to figure out which one you are not meeting. Good luck trying to get someone to help you through the madness, and good luck that if/once you do get a hold of someone, that they will b... read more

Lynn W. 

on BBB

7 years ago

Why do property management companies use this company? The new fee is $119.00. They will keep charging your credit card, every year if you don't watch it. Even if your not doing business with that management company or property. An A- rating really.. guess most of the complaints have dropped of it still should be a F 

Debbie S. 

on BBB

7 years ago

Compliance Depot states that all of their customer service representatives are licensed by the State of Texas Insurance Department, however, when requested, not one employee is able to provide a license number. I am a licensed (properly) agent in the State of Texas. I routinely speak to management companies and are informed by them that the coverages that Compliance Depot requests are what Compliance Depot suggests that the management company require. More than a few of these coverages are not available in the state. I am ro... read more

Jodi S. 

on BBB

7 years ago

I agree with the previous posters. They charge you money upfront, $109 and then will decline your insurance for months. It takes them 2 or 3 weeks to review each time you submit. Their insurance they require is way above industry average. Then after a few months they change the insurance requirements and you have to start all over. In turn companies have to charge the management companies more to cover the additional insurance coverage and time it takes to comply. I wish management companies would quit using them, it feels l... read more