RealPage

Mark Z. 

on BBB

6 years ago

Great! - if you would like to make your vendors angry, make them pay for the privilege of doing business with you, blame them when you don't pay your bills because they didn't pay the exorbitant subscription fees and increase their insurance to cover your 3rd cousin's dental bills in the event of a volcano. I'm glad companies like this exist, because otherwise people would have to pay their bills on time and not have a third party to blame for everything! 

Lonny R. 

on BBB

6 years ago

They are not qualified to do compliance and are losing business for their customers. Worst customer service experience I have ever had. 

todd h. 

on BBB

6 years ago

Ive been held hostage by this company. They run me and my Ins. agent ragged and when I called and asked to talk to the owner I was told he doesn't talk to customers. I own my buss. and for any reason someone wants talk I pick up the phone. 

Michelle I. 

on BBB

6 years ago

This company does not know anything about insurance or anything else for that matter. They continuously send requests for items that they have been sent DOZENS of times. Their response? They put you on a MONTHLY automatic list for the emails to get sent out regardless if you have complied. DUMB AS DIRT and WORTHLESS. 

Jen J 

on BBB

6 years ago

This is the worse company I've ever had to work with. I have no idea why any company would want to use this service. As a vendor this has made everything difficult! Their customer service is the horrible! I've been trying to get paid for months and still have not received a payment. On top of it we have to pay $100 for each customer, just to be able to submit our W9 and insurance forms. ALL our other customer can take these forms directly. I can't believe this is legal and they are still in business! 

Adam H. 

on BBB

6 years ago

This company is basically an outsourcing for risk management costs. Don't want to pay an actual risk manager? Hire Compliance Depot. This leads to HUGE problems. They send out letters to companies and agents stating coverage is non-compliant when they've actually not been reviewed yet. This leads to confusion with insureds and agencies alike. This is a poorly-run and poorly-operated company in the majority of their processes. These aren't insurance professionals, they just look to check boxes and have NO IDEA what those boxe... read more

Evelia G. 

on BBB

7 years ago

This is the worst company there is. they do not prosess paper work on time. They lose all the paperwork and they say you did not send it to them. more than 3 weeks waiting for them to finish prosecuting my paperwork. Every caller is delayed to answer the phone. please do not use this company. It's like mafia you will be robbed. 

Scott H. 

on BBB

7 years ago

I'd submit a formal complaint, but that wont help. Hopefully someone reads this. Every year I have to jump throuygh hoops with these folks when it comes to renewal. Yesterday, there wasn't a place to in put new credit card information so I had to make a phone call to be lectured on how to do so. Today, it is someone telling me to perpetrate fraud by filling out a w9 incorrectly. In the past it has been arguements over the correct format of insurance forms. EVERY time I confront them with correct information, like quoting the... read more

Robert C. 

on BBB

7 years ago

I've been vendor for Compliance Depot for some time, and my go to person is Jennifer ********* she's the best!!! She is super fast and efficient. This lady solves my problems and goes above and beyond to help me. So glad that i'm a part of company with such employees.