RealPage

Cameron M 

on BBB

5 years ago

Deplorable operation. They profit off companies passing the buck to help in CYA behavior. Pray on small companies with their bloated contracts full of legalese and fine print. Stay away from them! And companies that contract with them. Bad news. They also go by RealPage. Another sign of a predatory company 

harold h 

on BBB

5 years ago

This company has illegally changed information we submitted on our W-9 and then accused us of filling it out incorrectly. It was correct according to IRS guidelines for our type of business. Furthermore they have done it at least twice, on their website where we pull up our information. We will find out how to press charges if it happens again. Our W-9 has been accepted by every business and by the IRS every year since 1980 when we went into business as a partnership. 

Bob H 

on BBB

5 years ago

How do they have 25+ one star and 1 obviously fake 5 star rating and come out with a D- . They are an F for certain. I still have no idea how what they do is even legal. They entrap vendors who already earned contracts to pay them to do their customer's due diligence, then the customer doesn't pay their contract invoices because Compliance Depot hasn't been paid or the latest insurance hasn't been uploaded, or in most cases they show the customer that the vendor' s CD account is out of compliance but the vendor shows that ev... read more

Trisha W 

on BBB

5 years ago

-5 star rating! This company is the worst. Every review below is my exact experience with Compliance Depot. Who do we talk to about this? My father is going to lose a account he has had for over 20years! He has not been paid! If he stops work the property maintenance will be behind. It will end up costing him other jobs to catch up. Do the new property management companies know this is happening? If so, they should be reported to the BBB as well! It frightens me how much personal information we are giving these oversea compa... read more

Joyce J 

on BBB

6 years ago

I feel that compliance depot is a scam company. We have paid our 99$ fee and sent in our required paperwork 7 times since January 15th. Our company works very hard to maintain our good name. At this point, I wouldn't want our company name associated with compliance depot/ real page. The person who took our money and gave us a name and password barely spoke English. It took close to an hour on the phone with her simply because I could not understand her. It is impossible to talk to a person after you pay your 99$ fee. 

Anthony J 

on BBB

6 years ago

Will not even give one star. They hire people to go through your insurance certs and pick them apart. My insurance was up for renewal. Every contractor know it takes some time with audits ect to get them renewed ect. The properties hold your checks hostage for long period's of time which is not cool considering we were compliant when we did the work. Now I have been fighting to get paid months for the work I did 3 months before my insurance was up for renewal. These people are the paper clip mafia and better hope they don't ... read more

r 

on BBB

6 years ago

This company has people that are not insurance knowledgeable trying to verify customer's insurance and arguing with insurance agents!! I constantly have difficulty with insurance requirements although I carry the same insurance all along. 

donna y 

on BBB

6 years ago

What a horror of a company! I have to pay for the "privilege" of providing service to my clients. All compliance depot does is collect my W-9 and a "master service agreement" which basically absolves them from any responsibility for anything. Their customer service is the worst - no one there has any idea what they are talking about. It's impossible to get anyone to answer a question and when they finally do answer, it makes no sense whatsoever. How do they manage to get my clients to sign up with them??? And last - t you ca... read more

Kris K 

on BBB

6 years ago

HORRIBLE COMPANY!!! I have to submit MY OWN W9 even though they have them, require them to be compliant, but I am still doing the work myself!! so why do we pay $100 per year per customer for me to do the work myself?? And every 3 months it seems like they are kicking my company out and causing trouble with receiving checks for work that was done over a month ago!!! I have gone to Accounts Payable manager, and she also tells me that it is because if compliance depot!!! OK, so I call and nobody knows their left hand from thei... read more