Real Property Management Group Chicago

MYKEL J 

on BBB

8 months ago

Their primary concern appears to be collecting rent and charging unnecessary fees, with little regard for tenant well-being or maintaining the properties to proper standards. The communication from this company is among the worst even when the fault lies with them. While ******* from the compliance department is a pleasure to work with, her efforts are limited to following the companys policies and working within the confines of their business model, which prioritizes profits over tenant satisfaction. Retaliatory measures ar... read more

Niz A 

on BBB

a year ago

RPM has been managing my reantal property since 2014. They have found me great renters and my rents have gone up from **** in 2014 to **** this most recent renewal- which is the best part that they try to renew leases and keep my tenants happy so they stay longer. They send me rent on time and their accouting statements are great for my accountant who has complained about other pm's One of the things that concerned me when my first renter moved out is that they didnt withhold money from the security deposit for the fact that... read more

Joseph R 

on BBB

a year ago

Good people they respond fast when u need maintenance done *************************** helped me out plenty of times with any matter I had with the property 

Julia W 

on BBB

a year ago

As a property owner, this is my second time ever using a property management company. At first, I was doubtful and concern whether or not if Real Property Management Company would be capable of balancing the needs of both myself as a landlord, as well as helping to resolve the matters of my tenants in a professional and unbiased way. During my relationship with RPM team have been an absolute pleasure to deal with in the last four years, whenever I need to call or have anything done in respect of the property. Especially when... read more

Nadia S 

on BBB

a year ago

15 requests for repair were placed, 6 of which were urgent including dishwasher leak, floor peeling, screen door falling off, water tap leaking, and door handle coming off/ key not working. They only repaired one of 15 and that was to replace the dishwasher after 3 months and threatening not to pay rent. I later found out the previous tenant had placed in work orders for allll of those and neither one was attended to. 

Sabrina G 

on BBB

2 years ago

The will collect tenant rent but if there is a repair that is needed, they greatly inflate the cost and offer no alternate solutions. They use third party contractors and have very little oversight. They claim to have processes when renewing leases, but do not provide a paper trail of the process happening. Communication throughout the business is difficult, and the turnover rate of property managers point to a larger issue. They are out to grab money, with very little customer service. 

Jessica R 

on BBB

2 years ago

Awesome and very easy scheduling system they have setup for busy people on the go like me 

Michael G 

on BBB

2 years ago

They take the money and run. Office number doesn't work and high turn over rate. Prices have also been drastically increasing. They will not bother to show the apartments for rent which is driving away *********. 

Qiana F 

on BBB

3 years ago

My property manager name is **** and he is the best! **** absolutely does the job above and beyond the customers demands or needs great company to work with.