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Raymour & Flanigan Furniture and Mattress Store
- Furniture Stores
- Deptford, NJ
About this business
Location details
1450 Clements Bridge Rd, Deptford, NJ, 08096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Had a couch for 24 hours before the power switch died so now it doesn't recline. To schedule a service call 10 days out, they refuse to give me a time window so now I have to block out an entire work day to wait on a tech. Horrible customer service. Not putting the customer first at all.
I received excellent service. The furniture looks great. The experience went extremely smooth. I will definately be a returning customer.
My shopping experience was Great! George (sales) and David (supervisor) were wonderful in helping me find the right pieces for my new apt. They were kind, friendly,and knowledgeable. But the service and delivery depts were horrible. Service dept made mistakes with my order, and a return. And they weren't empathetic or accommodating for their mistakes. The next time I shop there I will pick up my furniture instead of using their delivery service.
Business response:
We're sorry for any issue you had with our service and delivery teams, Gina! We'd be happy to get you in touch with a manager to talk about this further with you. Feel free to email us at rfcare@raymourflanigan.com with your purchase information. Thank you.
If I could give negative stars I would!! I paid $1,500 CASH for a couch and now it’s 3 days before my delivery date and they call to tell me they don’t have my couch and they won’t have it until the 3rd week in March. You mean to tell me that you didn’t know sooner?! You all have IPads you carry around on the floor that tell you information. I was just in there again on Saturday and no one told me anything about not getting my couch. Manager said there was nothing she could do. Awesome customer service �� I will never purcha... read more
Business response:
We apologize for the issue you had with our customer service, Alexis! We'd like to get you in touch with our leadership team to help resolve the issue you're facing. Please email us at rfcare@raymourflanigan.com and we'd be happy to help.
These people believe that they can block your driveway and make you wait until they drop the load to get into your own house. When they saw that they blocked my entrance they did not care and they continued to lower their load...
If I could give negative stars I would!!! The delivery was far from “white glove” after they caused damage inside and out of my apartment. After submitting pictures I heard nothing back. Avoid them like the plague because you’ll only have damaged walls to deal with. Extremely unprofessional delivery men and horrible business to deal with. Wish I had opted for a different store!
Business response:
We're terribly sorry for this issue you've experienced with our delivery team, Brenda! We'd love to see how we can help. Please email RFcare@raymourflanigan.com with these details and contact information so we may better assist. Thanks!
Frequently asked questions about Raymour & Flanigan Furniture and Mattress Store
How is Raymour & Flanigan Furniture and Mattress Store rated?
Raymour & Flanigan Furniture and Mattress Store has a 4.7 star rating with 2,719 reviews.
When is Raymour & Flanigan Furniture and Mattress Store open?
Raymour & Flanigan Furniture and Mattress Store is closed now. It will open at 10:00 a.m.
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