Samantha Caillouet Dauzat on Facebook 5 years ago
11/15/2017, 01:27 AM
Absolute worst dealership I’ve ever been to! This is what I told them in the survey they sent me:
Everything! Y’all didn’t wash the car well when we purchased it. There were swirls and scratches everywhere. The manager couldn’t explain the numbers to my husband in which I had to explain. The screen was cracked and a picture was taken prior to leaving, as well as an appointment for the car to be WAXED and buffed due to the TERRIBLE washing and the screen to be replaced the next Monday morning. I showed up Monday morning and they did not order the parts to replace the screen and they said they would order it that day. I waited for two hours for them to detail the car and when they finally came back, it wasn’t detailed. So I basically came home from my camping trip to drive an hour there for them to do nothing that’s not been done already! They said they would call when they got the part for the screen and schedule the buffing and waxing when I brought it in to be fixed. This was Monday and I didn’t receive any phone called the entire rest of the week. I called the next week and found out they had my part since Tuesday and scheduled to come in again. This time I insisted on getting a loaner vehicle. They called around 2 that day and said it was ready but I was unable to go then so I went first thing the next morning. Upon getting there, my car STILL was not waxed and buffed. There was dust everywhere, bugs on the mirrors still and I had to speak to a manager. The manager finally got it waxed but it came back with a scratch on the passenger mirror that I am 100% sure was not there before. Now, 20 days later after trading in my other vehicle, the finance company for which I leased my Yukon from is taking $812 out my account bc raybrant mazda failed to do their job and notify them that I no longer have that vehicle! Not to mention the fact that they have my Yukon, for which I am still paying for, obviously, on their used car lot! This is the worst dealership I have ever dealt with. I wouldn’t sent my enemies here!