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Randall Reed's Prestige Ford
- Auto Repair
- Garland, TX
About this business
Location details
3601 South Shiloh Rd, Garland, TX, 75041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Took my truck in for regular oil change and service. Service Advisor told me that a radiator flush, fuel system service, and transmission fluid change was part of 30k mile service. Before agreeing to these services I checked my owners manual. None are recommended by FoMoCo. Service Advisor lied! Dishonest and unethical. Have to believe the whole company works this way. AVOID!!!
Poor service, my husband got an oil change for his truck on Thursday. Today, the splash shield fell from beneath the truck as we were driving from Rowlett to the Colony. We had to travel from the Colony to Garland to fix the issue. The last visit was a 3 hour wait for an oil change because the Service guy forgot his truck was logged in for a oil change.
Business response:
We apologize for the splash shield, Nedra. We make sure everything is good to go when doing an oil change, but it sounds like this fell through the cracks. Hopefully we were able to resolve the issue, but if there's anything you need, please feel free to reach out directly. - Justin Wright, Managing Partner/GM
Jason is a great series advisor , Denise at the Java Shop is just awseome, was at Prestige for almost 5 hours this morning, she and Jason are a great asset to Prestige Ford
I live 4+ hours away but found a vehicle I wanted online here so I called ahead of time and talked to them about it. Asked if the price was negotiable and they said yes. So I drove 8+ hours round trip. Get there and work with Gary the used car sales manager directly. Great guy and really knowledgable (he was the one good thing at this place) we negotiate my trade value and price for the vehicle I wanted. He really worked with me on a price I felt comfortable with. We shook hands and had the contract drawn up. Just before sig... read more
Business response:
We're so sorry for the mix up, Travis. You should have been told about our policy ahead of your trip -- we apologize for the inconvenience.
How can it take over 2 hours to do an oil change? If you go to prestige ford make sure you have all day. ..
Prestige Rocks,, my Salesman, awesome person,, most of all he got me out of Prestige in a timely manner, Tony Roberson, , thank you
Business response:
Thank you for your wonderful feedback and rating. We are thrilled to read that Mr. Roberson was able to assist you with all of our auto needs. Please let us know if you need anything down the road.
Frequently asked questions about Randall Reed's Prestige Ford
How is Randall Reed's Prestige Ford rated?
Randall Reed's Prestige Ford has a 4 star rating with 359 reviews.
When is Randall Reed's Prestige Ford open?
Randall Reed's Prestige Ford is open now. It will close at 9:00 p.m.
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