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Randall Ford
- Car Dealers
- Fort Smith, AR
About this business
We are proud to be your local Ford dealer and meet your service, new car sales and used car sales needs! We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and the world famous Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Expedition. Plus we have a wide selection of Hybrids and Electric Vehicles, including... read more
Location details
5500 Rogers Ave, Fort Smith, AR, 72903, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I was there today Saturday October 10th 1:15 pm. Asked a Couple of gentlemen in golf cart for a 5.0 stick shift and they totally overlooked me. Had the title to my Highlander on hand and $2000 cash. Ready to buy. However, when I asked for what I wanted the younger one just laughed. Am all about customer service and I got turned around in a second.
Business response:
Jorge Hernandez, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We definitely tried to get your attention before you left, and were even getting the key for the vehicle you were inquiring about and had it ready to be shown. We are sorry for any miscommunication, and would love the opportunity to earn your business. Thank you for the feedback, and we look forward to serving you! ... read more
RecommendedBought my last two cars from Randall Ford, both times had a fantastic experience!
Business response:
Morgan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!
Came in for an oil change while visiting a friend in the area. Randy on the service drive was a class act!! Very helpful & respectful!! They 💯 % earned my business!! Thank you Randall Ford!!
Business response:
We're happy to hear Randy took such great care of you! Thank you for taking the time to notice those efforts and for leaving such an awesome review. Please let us know if there is ever anything else we can do for you. Safe travels!
Go see Rocky good guy willing to help find what your looking for. Thanks for your help man.
Business response:
John, we appreciate your recommendation of our dealership! Please don't hesitate to reach out if there's anything additional we can do for you.
Over 3 weeks ago, my husband ordered a new windshield for my vehicle. Rodney told him to check back with them on August 3rd. So he called on that date and was told that it had not came in yet and they weren’t sure when it would arrive due to shipping delays from the manufacturer, but to continue to check back with them. So he called today and was told (once again by Rodney) that there was no windshield ordered and that he did not recall two previous conversations with my husband. We have only dealt with Randall Ford once bef... read more
Dallas Nelke sold us a 2015 Chevy Malibu. Dallas was very respectful and patient. He answered our questions about the car and showed cars in our price range. He was not pushy and gave us time to talk about our decision. I would highly recommend Dallas as a fine representative of Randall Ford. Ward and Jeanine Eagleton
Business response:
Ward and Jeanine, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional questions about your new Chevy Malibu, we will be more than happy to assist you! Safe travels!
If you need service go somewhere else. Extremely exorbitant labor fees of $129/hr. Sure they'll say thats industry standard which is insane. I'm a hardcore diy guy but unfortunately I had to use them. My key fob/security system quit working. I dealt with it for 6mos but with a long road trip coming up I wanted it fixed. Was told it is bad RTM (radio transmission module) which made sense....RTM $65. They couldn't get the part before my trip so I scheduled it when I returned. Took my truck in they had it all day, called saying... read more
Business response:
Mr. Fox, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. We thank you for taking the time to speak with us, and we appreciate your business. One of your concerns you stated in your review was the necessity of both parts being replaced on your vehicle. We can assure you that after talking to the Ford Senior Master technician, that he tested both parts that were replaced. They both failed when tested. Thank yo... read more
Peter Rossum is a great salesman..very courteous and understanding...i highly recommend him for your needs at randall ford
Live the company, really enjoy working for the Randall’s. Great standards, and wonderful works everywhere!
Business response:
Cody, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
Frequently asked questions about Randall Ford
How is Randall Ford rated?
Randall Ford has a 4 star rating with 1,585 reviews.
When is Randall Ford open?
Randall Ford is closed now. It will open at 7:30 a.m.
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