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Quest Diagnostics Novi PSC
- Laboratory Testing
- Novi, MI
About this business
Location details
40015 Grand River Avenue, #115, Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 4:00 p.m. | |
| Tue | 7:30 a.m. to 4:00 p.m. | |
| Wed | 7:30 a.m. to 4:00 p.m. | |
| Thu | 7:30 a.m. to 4:00 p.m. | |
| Fri | 7:30 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was the LAST time I use this facility, Kiosk was not working and staff member blamed me for operator error. She was incredibly rude. This was not my first time using this facility and I certainly know how to work a kiosk. She was short with the other elderly members trying to check in as well. There is no receptionist and the windows to the office are covered with paper. My husband and I have both experienced rude staff at the location. The last time I was there the phlebotomist had to redraw blood because she missed on... read more
Pretty nasty and unhelpful staff here. I don’t know why this location is always so horrible, but it doesn’t seem like they are Interested in helping patients. They are so put out to even try.
Made appointment online, they had me in and out quick and on time.
They lost my bloodwork. After several calls, no one ever followed up even though a problem tracking number was issued. On a different visit they could not fill up the blood draw vials. It can take 15-20 minutes to do the paperwork before your blood is drawn. You can input all your insurance info to allegedly speed up the process. However, it will all be redone when you come in for your appointment. Unfortunately my doctor likes this lab network, so I am stuck going there.
I was hesitant coming here after seeing the reviews but I didn't have to wait at all and Shelby did an amazing job, I think she's really turning the place around
Frequently asked questions about Quest Diagnostics Novi PSC
How is Quest Diagnostics Novi PSC rated?
Quest Diagnostics Novi PSC has a 2.8 star rating with 107 reviews.
When is Quest Diagnostics Novi PSC open?
Quest Diagnostics Novi PSC is open now. It will close at 3:00 p.m.
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