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Quantum Leap Property Management
- Real Estate
- Austin, TX
About this business
Location details
1515 S Capital of Texas Hwy, Austin, TX, 78746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My apartment complex is run by this management company and their customer support line never has a live human. If you leave a message, you never receive a response. My apartment complex is not doing repairs and I want to speak with a regional manager but cannot get a response.
Phase 2 side looks abandoned the pool is dark green, people dont pick up after their dogs esp the ones who live in phase 1 bringing their dogs to phase2 & not pick up after them. The bums roam around after the office is closed to get into vacant apts, havent had security in a while. People break into cars/apts. A heads up before shutting water off for maintenance would also be nice. It wasnt that bad when I first moved in but it has def. gone downhill. High hopes for the new management team to build this whole complex up aga... read more
I lived there 2 years. When I signed the renewal for the second year is when problems started. There were raccoons living in the crawl space in the ceiling. I would be awakened to loud thumps, squeeling and dragging noises. I brought audio and video to the leasing iffice, including a video of the raccoon itself trying to bite its way into my apartment via the **** vent. They did seemingly secure the **** breach, but they did not remove the raccoon. Their methods had the raccoon(s) avoid certain areas, but I still heard them ... read more
This place is dirty. When I first moved in a couple weeks ago I told the office the stairs and area outside my apartment was disgusting looking like food or throw up was on them and they never got cleaned. Theres dog p*** everywhere. The laundry rooms are so disgusting theyre unusable. My mail box is half broken and I still havent received a mail key. Theres already been a disturbance the cops had to respond to and Ive only been here two weeks.
*** made multiple complaints about this place and nothing gets done. *** asked for the corporate office Number and they refuse to give it to me. There is a HUGE pest problem and they say pest control comes and sprays but Im still having an issue. *** made a complaint about a neighbor and the loud music that was being played after 10pm and woke my daughter up. I was told to get a video of it and then we can do something about it even though I had a police report. *** had a work order for over a month now that they had to put ... read more
Business response:
The corporate number has already been given to her at her first request, I have the email that shows it. We started with a new pest control company because the previous one wasn't giving ** the results we were looking for. This was also explained to the resident. We asked for evidence of the noise because the neighbor is saying they aren't making noise. At this point its he said she said until we have documented evidence, which she has denied to provide. We have also switched patrol companies to try and alleviate any issues.
I live in the Lark Apartments. Residents have been without water at this property for almost a week. This is completely unacceptable and no attempts to rectify the situation has been made available to residents. No water has been provided and communication has been limited at best. Allowing the residents to spend the Christmas holidays without water or any solutions is deplorable. This complex is so poorly maintained with inadequate air conditioning in the summer, inadequate plumbing in the winter, and inadequate maintenance... read more
Business response:
This isn't the Lark apartments. You have posted on the wrong account.
I was a resident of *************** located in ***********, ***** from July of 2020 until March of 2022. Initially the management and staff were helpful and understanding of my situation - I lost my Mother in ****************** 2021. I resided in ***** but my family is in another state. I continued to pay for a unit however due to my familial obligations, I was gone nearly 70% of the time. I ultimately decided to return home to help my father. I put in a 60 notice to vacate my apartment at the end of my lease via phone, and ... read more
I moved into Lark Apartments in Dec2021 and it is now Sep2022 and I can say this has been one of the worst decisions I have ever made to sign a lease with this complex. I initially signed the lease due to some family problems and this was the only property with availability at the time. I signed a lease promising me a washer and dryer with my unit. A new take over had begun and was told that they might honor my request with a washer and dryer. I waited for two months to be told that they decided to not honor it. Next up park... read more
I have been at this apt for 3 years. I called Manager 3 times about what the process was to move out. No call back. Assistant manager knew moving out this weekend. Now they tell me never signed 60 day notice. Umm thats why I called her 3 times!!!! Now wanna charge me 2 months rent. Nope
Frequently asked questions about Quantum Leap Property Management
How is Quantum Leap Property Management rated?
Quantum Leap Property Management has a 1 star rating with 15 reviews.
When is Quantum Leap Property Management open?
Quantum Leap Property Management is closed now. It will open on Monday at 9:00 a.m.
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