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Prime Time Window & Gutter Cleaning
- Gutter Services
- Chicago, IL
About this business
Prime Time Window & Gutter Cleaning offers the following services: Residential/ Commercial Window Washing, Gutter Cleaning, Pressure Washing, and Holiday Light Hanging.<br>
Location details
1806 W Cuyler Ave Ste 3A, Chicago, IL, 60613, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
BIG mistake! I asked for an estimate to have our ***************************** cleaned. The woman on the phone quoted $180 for the work & sent an estimate via email of the same. There was NO MENTION that the rails would be an additional cost that the technician would go over this with me at the time of service! When the technician arrived, he did not review the work with me & instead just got started. When finished, he told me that my invoice to be paid was $330! ALMOST DOUBLE! He accessed the work without talking to me abou... read more
They came out and did not do detailed apsects of the gutter clean and removal of 20 feet of old gutter gaurd. They said they thought they would do me a favor in leaving it on. Then the gutters overflowed the next rain as they did not even clean the downspouts and or do the rest of the job. Just like the other reviews the bill was 35% higher and the work not done to specification. I have been harrased and asked to speak to the owner in text, email and after telling them not to come to my house without the owner calling they t... read more
Business response:
Hi ****, thank you for taking the time to review us. Im not sure where you got the idea that the work was not completed at your home, or the idea that our office staff have so little to do that theyre going out of their way to harass you. We have simply been calling in order to resolve this issue with you for several weeks now and have found that you would rather slander us online than work with us to resolve your issues and pay your bill. Furthermore, you have spoken directly to the owner several times.
This company completely took advantage of me by over charging me for gutter cleaning work without authorization to my credit card. I caught it, and had an extremely difficult time fighting to get the money back, even though the owner himself was involved.I'd also done power washing during the same period, and I was put in an uncomfortable position when the tech arrived and they quoted an insanely high price. I'd asked for the office to give me a quote on what I'd paid previously before starting the work, and instead of doing... read more
Business response:
Hi *******, thank you for sharing your thoughts. I know we spoke on the phone several times about the charges for gutter cleaning, and I gave you a refund of over $300 in good faith that even though the work was done, you had not explicitly approved it. I thought that was quite generous as it was almost 50% of the invoice. When it comes to the pressure washing, Prime Time has no records of having done pressure washing for you other than in 2024. In 2020 we quoted you over $1000 for the exact same pressure washing job, and yo... read more
I have reported this company for incessantly emailing and calling. Now they use blocked numbers. This is the worst company I have ever dealt with. They email blasts comments. They call constantly and keep calling - 8 times a day.
Had them come out and fix my gutters but they did a terrible job and had to hire someone else to fix them. Then they harass me with texts after I asked them multiple times to stop contacting me as I do not want to hire them again. Warning they will never leave you alone!
Business response:
We regret ever engaging with *******************************. She never had her gutters cleaned and they were a complete mess with plants growing out of them and standing water. We cleaned her gutters on her house and garage, flushed her downspouts, removed and replaced her gutter guards and also repaired a few loose hangers. When the work was completed, she then complained that she was being over charged, we ended up giving her $100 off the invoice. She continues to slander our good name over the internet. Unbelievable.
I am a repeat customer of this service for ***********************, tracks, and sliding door cleaning. When I called for a quote they provided a quote based on my history; they actually told me what I had done previously. They quoted me $220 and today they are charging us higher- $375. They told my husband that I didn't request the tracks or sliding door and that it was extra. They also said the window count was wrong. They are trying to charge me for ***** windows when I have 18. I tried to discuss the discrepancy with them... read more
I can suggest, with absolute certainty, that you should not hire this company. They often engage in what can be interpreted as bait & switch tactics with the estimates, the technicians constantly no call/no show for jobs, they borderline harass customers with amount of constant emails and texts, they do not have a do not contact list despite what they say, the communication chain between the technicians, office and customer are atrocious, they intentionally overbook the schedule, knowing that the techs wont get to all of the... read more
Prime Time has been told on at least 6 separate occasions that my family moved from the location that they had previously performed a service at and asked them to remove ** from their call list. Each time I ask them to do so, they insist that they will immediately take care of it. Yet each year they keep on calling. They are about as good on their word on this as they were on keeping their appointment time and cost quote, which was POOR.
We hired this company over 2 years ago to clean windows and gutter. They did a tremendous amount of damage to our home, were extremely unprofessional and tried charging more than their quote. Since then I have been called at least 20 times to schedule again. I have told them EVERY SINGLE TIME to take me off their call list because we will never use them again after they caused so much damage. Here we are over 2 years later and they are still calling. When they call and I start to tell them what happened and to take me off th... read more
Frequently asked questions about Prime Time Window & Gutter Cleaning
How is Prime Time Window & Gutter Cleaning rated?
Prime Time Window & Gutter Cleaning has a 1.1 star rating with 28 reviews.
When is Prime Time Window & Gutter Cleaning open?
Prime Time Window & Gutter Cleaning is closed now. It will open on Monday at 9:00 a.m.
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