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Prime Car Wash

3.6

About this business

Location details

8919 S Emerson Ave, Indianapolis, IN, 46237, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 6:00 p.m.
Sun8:00 a.m. to 6:00 p.m.
3.61,197 reviews
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Melissa Worden's profile image
Melissa Worden 
recommend  Recommended
4 years ago

Andrea and Brayden were super helpful and greeted me with smiles! I appreciate their excellent customer service skills! 

Julie Glover's profile image
Julie Glover 
4 years ago

The car wash was excellent...very comprehensive. Unfortunately they have a waiting area indoors where most of the employees and customers were not wearing masks. 

Bruce Bud Dowdy's profile image
Bruce Bud Dowdy 
recommend  Recommended
4 years ago

Good place to quickly have vehicle done inside and out. 

Jason E. Atkins's profile image
Jason E. Atkins 
4 years ago

Took my Step- Fathers car and they didn't vacuum out the back, then, took my Fiance's car and got the 360° wash with hot wax...they didn't wipe smaller front windows and didn't vacuum the back...They did send my Step - Father a gift card, but, we were told they couldn't do anything... 

Rachel Stiffler's profile image
Rachel Stiffler 
recommend  Recommended
4 years ago

My car had been to Florida and back with 2 kids. It hadn’t been cleaned in a YEAR. They did a FANTASTIC job! ⭐️⭐️⭐️⭐️ 

Chad Alexander's profile image
Chad Alexander 
4 years ago

Went in for a Prime 360 on our new Toyota Sienna. Came out with a cracked windshield. The spot that cracked is right where the wrote the wash number. Yet, none of their cameras (everywhere) show the damage. A report was written up before I left. They are denying anything happened. Jeff, the manager, refuses to review the footage and discuss with me what happened. He says I need to discuss it with his attorney as the footage is proprietary. There COO wrote and email, but refuses to write any response...only wants to have a ve... read more

Bruce Mann's profile image
Bruce Mann 
4 years ago

Prime should take responsibility for its errors. All companies eventually make mistakes. The difference in customer satisfaction and opinion is how a company deals with its mistakes. Prime's manager, Josh, failed miserably today. I suspect that he is motivated by a company policy that encourages carrying the Prime Company Banner regardless of customer satisfaction. That is unfortunate. Great companies take great pride in earning positive customer testimonials. Prime is not a great company in that regard. I personally will no... read more

Micky Day's profile image
Micky Day 
recommend  Recommended
4 years ago

Awesome service!!!! All the employees were super friendly as well as knowledgeable!!!! 

Brian Gould's profile image
Brian Gould 
4 years ago

prime car Wash stripped my ignition cylinder and pushed my car in the handicap spot in refuse to pay a tow or take responsibility for the damage they did to my car and on top of it all my temporary plate was ripped off and they won't even replace that! 

Frequently asked questions about Prime Car Wash

How is Prime Car Wash rated?

Prime Car Wash has a 3.6 star rating with 1,197 reviews. 

When is Prime Car Wash open?

Prime Car Wash is closed now. It will open tomorrow at 8:00 a.m. 

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