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Poolbots
- Pool Cleaners
- Round Rock, TX
About this business
High quality pool water starts here. Unlike mass retailers, we do one thing only: Pool Robotics. We started 7 years ago as the first and only specialist in pool robotics. And today, we still test every model we sell and choose the highest performing models from the top 3 manufacturers in the industry. The result is superior power, precision and thoughtful intelligence that cleans your pool around your schedule and your life.
Location details
2541 S I-35 Frontage Rd, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DO NOT BUY!!!! From this company, will take money and no merchandise. I should've checked reviews before purchase. You've been warned
This company is terrible!! i purchased a $1200 pool vacuum that somehow was delivered to the wrong address. They advertise they ship Fed Express but they shipped it UPS package is lost. I tried to contact Poolbots left messages and emails no response they do not answer the phone. When I did get someone on the phone they told me it was my problem with UPS and they would do nothing to help!! Who sends out a package worth $1200 without any proof of delivery!! Customer Service refuses to call me back so I am left with deal... read more
With 1-3 day shipping one would of course jump on that offer and proceed to make a purchase with this company, after seeing their website and impressed with their reviews I decided to make a purchase with them. I placed my order on 5/21 before 2pm hoping to get my item in time for memorial day, Of course I wasn't expecting it but just hoping. I quickly received my email with order number, after waiting a few days I did not receive any other emails. I then proceeded to call customer service just to check on the status of my ... read more
One star because zero is not available. Do NOT use this company. They totally messed up our order and won't make it right. They don't answer their phone, their customer service is terrible, and they don't own their mistakes. We ordered a bot and a caddy. They sent us TWO bots and no caddy. We did the right thing and returned the second bot - by the shipping order that MONICA sent us - and then still haven't sent us our caddy (which we were charged for). She says, oops, so sorry for your inconvenience - but 2 boxes were... read more
Rating of 1 star, because zero stars is not an option. Advice to Poolbots: Improve your company by not treating your customers like garbage and by not accusing them of fraud when they try to use a credit card with a billing address different from the shipping address. If you choose to investigate a transaction for any reason, please make sure you have a legitimate basis for your decision to not proceed with the sale. Accusing an honest customer of fraud is just blatant disrespect. A customer should not have to jump through h... read more
I ordered a robotic pool cleaner on 6-26-18. My credit card was accepted on that date. The website indicates the item will be shipped within 10 hours of receiving the order and be delivered by Fed Ex within 3 days to my location. After 3 weeks and four contacts by me, still no delivery of the machine. In short, they took the money and had no mechanism for shipping and delivering the item. They did credit my account following my request.
I ordered a 1200 dollar pool robot that was to come with a remote and a cart to store/move unit. The robot arrived as described with remote but no cart. I waited several days for cart to arrive or communication as to why it did not. after about a week i called to inquire, when you go through there automated system if you indicate that you have a complaint you are redirected to another agency that simply tells you they cannot help but they will take a message and have a representative from poolbots call you when one becomes a... read more
Business response:
These were a known back ordered item. We received them into inventory on June 25th and shipped the item out immediately. Per FedEx tracking it arrived to the customer's address the very next day. We apologize for the delay in response, we have been in the process of moving our sales and customer service locations. Unfortunately, we have had a few customer's concerns get lost in the shuffle. Please contact us with any further concerns. We'd be more than happy to assist!
Frequently asked questions about Poolbots
How is Poolbots rated?
Poolbots has a 4.4 star rating with 367 reviews.
When is Poolbots open?
Poolbots is closed now. It will open tomorrow at 9:00 a.m.
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