Poolbots

Tom M 

on BBB

3 years ago

I don't recommend Poolbots. 1. They advertise a trade in program for pool cleaners but when I inquired they did not respond. I reached out several times and never got a response. I needed an automatic pool cleaner and despite my misgivings I ordered one from their website. 2. I did not receive any acknowledgement of when or if my order was shipped. No tracking information was provided. 3. I had ordered a brand new unit but what arrived was a package that obviously had been previously opened. When I hooked up the machine and ... read more

Brian D. 

on Birdeye

3 years ago

I purchased a robot online (~$1700). I was contacted a couple days later and s told they don't actually have the robot I paid for, then she tried selling me a different one. BAIT AND SWITCH. I declined and asked for a refund. I was told it will take time to process (my purchase was instantaneous). She lied. No refund was processed. A week or so later, I bought an Open Box from them, the same model robot. A week or so after that, instead of a refund, another robot gets dropped off at my house. Now, they charged me for 2 robot... read more

Brian D 

on BBB

3 years ago

I purchased a robot online. Two days later, I'm contacted and told they don't have it, then tried selling me a different robot. BAIT AND SWITCH. I declined and asked for a refund. They AGREED to the refund and said it will take time to process. A week or so later, I purchased an Open Box version of the one I wanted, from them, and received it. Now, WEEKS later, instead of a refund, I'm charged for another ROBOT and it's delivered and left at my house. Now, it's up to me to get it to a carrier for the return. They're holding ... read more

George G. 

on Birdeye

3 years ago

Excellent customer service goes to (SR). We ordered the incorrect vacuum for our public swimming pool and needed to order a commercial vacuum. She made the return efficient, easy and fast within 3 business days. The new machine works great! Thank you! 

Michelle F. 

on Birdeye

3 years ago

Great service and fast shipping. The only thing holding me back from a 5-star eating is that their phone system sounds so robotic, you aren't sure you are ordering from a legitimate company. My experience after talking to them is they are very real). Tip: Just press 0... Pressing 1 got me disconnected. 

Bill S 

on BBB

4 years ago

Ordered a robotic pool cleaner to replace one I had had for years. Best price plus coupon discount and the new cleaner arrived in 2 days and the free 1-3 day shipping!! And new equipment worked just fine! 

Peggy L 

on BBB

4 years ago

I had a very positive experience with this company. I called with many questions that were all answered. I ordered a pool robot that arrived within the three promised days. 

Karen B. 

on Birdeye

4 years ago

Update, Representative did call me back and said my item is on back order. 2 weeks later Item was delivered.  

CHRISTINA C. 

on Birdeye

4 years ago

Horrible company. We purchased a pool vacuum for $529 and were told it would be shipped within 1-3 days. We never received product but instead received an email stating they did not have the vacuum anymore . Our account was charged the day we ordered it and we requested a refund. We never received refund after 5 days so we called again and they finally put refund in our account. The next day the refund dropped off the account. I called my bank and they said the company took the refund back. I followed fraud with my bank and ... read more