PNC Bank

John A 

on BBB

2 years ago

The worst customer experience I have ever had with ANY Bank !!!! Incompetence from phone reps to corporate. If you need the smallest issue taken care of prepare to waste an hour minimum and your issue will still not be resolved. I cannot believe they are a paid staff! Totally inept! 

Mary S 

on BBB

2 years ago

Horrible bank! Where do I start...Limited online transfers per month, terrible customer service. When I call customer service, nothing gets accomplished. I then am forced to go to a branch. Going to a branch is a waste of time and energy because only one person can help you out of the 5 people that are there. You get charged to have a checking account open if a certain amount of money isn't being deposited. Can I give zero stars?? 

Mia A 

on BBB

2 years ago

I suffered from a financial crisis because I chose PNC as my mortgage lender: one of the terrible choices I made in my life. The mortgage officer assigned to me added $6000 to buy a point without my knowledge or approval and I didnt know that was added till the closing day. However, before my closing day I asked the officer to go over the costs with me after noticing a higher closing cost, he stated he will look into it and will call me back. of course he didnt call back because that was intentionally added to benefit them a... read more

Andrew C 

on BBB

2 years ago

For the past 3-4 months PNC would start adding funds to my account at random points of the week. Then a couple days later make all the transactions hit at once to force overdrafts. Why do you allow this? I have been charged so much in overdraft fees even though I have overdraft protection. This is an issue on your end and I want my account looked over and given an in-depth review and then refunded for every overdraft transaction because it was on the banks processing fault and not my own. When a transaction is posted to an a... read more

Nicholas H 

on BBB

2 years ago

PNC - pleasing no customers Left this bank almost a year ago for terrible customer service.I was recently sent money via cash app and the funds were deposited to this closed bank account. I went to the branch to explain and get my money as I was told I could.PNC for some reason put a hold on the small amount of $98 and then was unable to do anything about it after an hour of being in the branch.*********************** tried to help me but after an hour of standing and waiting on the phone, she could not get ahold of anyone t... read more

Peter L 

on BBB

2 years ago

PNC is not at all what I expected. We are not permitted to move more than $2,000.00 per day, or $5,000.00 per month, either in, or out of the high yield savings account using the online external transfer option. So, the only way to move larger amounts (in or out) is to send/receive wire transfers which will cost wire fees at both ends ($50.00 to $65.00 total). This means it would cost me more to move my money than the interest I earn on this savings account. There is no limit to check deposits into the account, but they will... read more

Frank H 

on BBB

2 years ago

PNC mortgage auto payment issue began in July and took nearly five months to resolve. Resulted in $100 in NSF fee charges that should not have been applied to my account. Multiples calls to customer service and in person trip to branch did not resolve. Fifth attempt with customer service finally appears to have corrected. No reason that this simple update transaction should have been that difficult to execute. Branch personnel were not helpful and did not follow-up as requested. 

Michelle D. 

on BBB

2 years ago

Never charged $7.00 service in 5 years. Never notified they were charging the fee. One letter notified of my account being closed for inactivity. Would not will not give them one cent more. 

Ryan G 

on BBB

2 years ago

The branches have all gone 'cashless' so you can't deposit or withdraw your own money at a branch, which is insane to me. The website and app (or both at the same time) are constantly not working. It's a lot of fun to not be able to manage your business checking account in any way while both are down. If you do try to withdraw money at a branch, they treat you as if you're sticking the place up. Just an overall awful experience and I've had my business account with them for over a decade. It's a pain to get everything change... read more