This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
PNC Bank
- Finance
- Niles, IL
About this business
Note: All deposits and cash withdrawals are performed through ATMs at this location. At PNC, we believe you can handle your finances better by taking small steps today, and we’re right here ready to help make it easier for you. No matter how simple or complex your everyday needs may be, our range of products, services, and digital solutions can help you better manage them. Visit the branch and talk to an expert about the next steps toward reaching your goals.
Location details
5727 W Touhy Ave, Niles, IL, 60714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could leave 0 stars, I would. We were BBVA customers and ever since the buyout by PNC, we have had nothing but trouble.First and foremost, the weekend of the changeover, our money was basically held hostage by the bank. Our BBVA cards were deactivated and our PNC cards were not activated yet. My husband went into the branch to withdraw our money and close our accounts, but had to leave after waiting for an hour because there were SO MANY other angry customers. We finally withdrew our money and attempted to close the acc... read more
Nope. We got merged with PNC after they acquired BBVA. I got more overdraft notices in 1 month with PNC that I did for over a year with BBVA. The 5 times I called to try to fix the issues, I was hung up on, insulted about my learning disability, and told maybe I wasn't smart enough to understand banking. They also did not say what policies had changed from BBVA to PNC. Finding this information was a hassle, and PNC ******* was no help at all. We estimate we have lost 300 dollars because PNC would not adequately explain their... read more
This bank literally will rob you! charge you fees for no reason! my account has money deposited into it every week and every week I'm negative I don't understand how! when I call to speak with someone they always give you the runaround. I wish BBVA would've stayed separate from this Bank. I went to sleep with ***** in my checking account woke up to negative ****** with no explanation but your account is overdrawn, and do I want them to take money from my savings to cover it. So you take my ***** and then you want me to play ... read more
This is the worst bank I have dealt with in the last 21 years. They just took over BBVA and have botched up the whole take over process. I can not get my data from my accounts. The branch knows nothing about the processes of PNC. Yesterday the manager at my back said, go open account with another bank. If I could give them any lower ratings, I could. Do not deal with this bank at all.
The transition from BBVA to PNC is a nightmare. I have not had access to one of my business accounts since the transition over a month ago. Repeated visits to the branch where nice people are doing their best with no support plus no help from Help Line are making me weary, frustrated and finally angry. Maybe these BBB complaints will get them to address their terrible IT issues.
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
I will begin by stating that I was originally a Simple Bank customer which was acquired by BBVA, which in turn was acquired by PNC. I never chose to become a PNC customer. I had consistently had great experiences with Simple, but this review is not about them. The customer service steadily declined with each change in banking provider. Following my decision to take my business elsewhere, I attempted to close my account via phone which was my first disappointment with PNC. I made numerous calls on different days of the week, ... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
My husband and I became members of PNC after they acquired our original bank, BBVA in October of 2021. Our experience with customer support at PNC has been incredibly poor. Customer Services representatives have given us inaccurate information or have not been properly informed on policy and practices of the company. The hotlines are consistently overwhelmed as they have not made the appropriate staffing adjustments to account for the additional customers from the acquisition. The website layout is far less intuitive than ou... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
The Process to close on a mortgage loan was nearly criminal. They wouldnt release appraisal paperwork and lied to the appraiser about the mortgage type. Truly it was a nightmare and wasted over ******** in a process that we had to backout from. The seller requested we go to a different lender because there was no movement on our file for over 6 weeks. Every employee just passed the buck or took it up to their manager. There was no communication or resolve. It was outright horrendous. We had to argue with the loan officer to ... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
Worse bank ever! I was with BBVA for years and loved the bank. PNC took it over and it has been nothing but problems! It has been 3 months now and they still cannot find my business line of credit or link all of my accounts together. I cannot run my business with this bank, I am taking it somewhere else! I am giving it a one star, but they don't even deserve that!
Frequently asked questions about PNC Bank
How is PNC Bank rated?
PNC Bank has a 1.1 star rating with 613 reviews.
When is PNC Bank open?
PNC Bank is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com