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PNC Bank
- Finance
- Niles, IL
About this business
Note: All deposits and cash withdrawals are performed through ATMs at this location. At PNC, we believe you can handle your finances better by taking small steps today, and we’re right here ready to help make it easier for you. No matter how simple or complex your everyday needs may be, our range of products, services, and digital solutions can help you better manage them. Visit the branch and talk to an expert about the next steps toward reaching your goals.
Location details
5727 W Touhy Ave, Niles, IL, 60714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had the worst week with PNC bank. First I had fraud on my card a new one was mailed out.. to an old address. Then I was told I have to go into the bank, which were only open during my exact work hours. Then I cut my day short to go into the bank only to leave with a card that was linked to an account that was NOT mine. Then I was told a card would be sent Overnight and to use my previous PIN number. Two business days later I received my card I tried to activate it three different ways with my previous pin number via t... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
Is there a rating for Minus 1 star? I have never experienced anything like this. My Daughter opened an account with PNC while living in VA. She passed away recently in DC. I have a VA order as the Administrator of her affairs and provided it along with her death certificate. They will not honor those documents to close her account and expects me to travel to DC courts for a piece of paper. To fight them it would cost me more than what the account is worth. By other reviews I've read, it seems to be their motive to take custo... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
Good luck trying to get assistance on weekend. Then when you get through in the morning the girl seems annoyed she has to deal with people. Rather than listen, she assumes what the issue is and then proceeds to spout out erroneous and useless advice. Next time I will just stick to the Robot Lady.
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
STAY AWAY from PNC bank and their website. This morning I was unable to login to my checking account. Calling customer service was of no help, they blamed my phone and my internet browser, and to seek help from the family members which is none of their business. Then how come that I can login to another bank with no problem whatsoever? Finally by sheer stroke of luck was able to login from both Chrome and Firefox, which I shouldn't be able to do according to the *** customer service. This is how much they know. And my phone ... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
Incompetent in filing pay off check. this started on 2/23/2022 when we had our 2018 Toyota refinanced with our bank, ******** ****** ***** in Chiefland FL. Our first pay off check was mailed on 2/25/2022 and sent to PNC Bank, N.A. ***** ******Pittsburgh PA, after a week I check and still on check. Called today 3/17/2022 and still showed balanced owed, even through the check was received on 3/15/2022 at 7:45 am and was signed for. Our bank had stopped payment on the first check and sent another pay off check by FedEx. If it d... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
Terrible, they couldn't tell me how a merchant kept taking money from my account, gave me the run around now I have to wait (90 days) for a dispute that I would not have had to put in if PNC employees had protected my account. Their customer service tells you nothing but that someone else will call you back and they never do.
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
I have never been able to solve even the simplest of problems by speaking with the clerks in PNC Bank customer service. Speaking with a competent customer service agent requires a great deal of time and effort and often times even the best and most persistent efforts fail to engage a competent clerk or achieve a solution to a problem. I was formerly a customer of ******* and it is likely that I will drop PNC Bank and return to *******. Even after reporting many times that my "send a message" function has not been functional ... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
My account closure was fumbled and I have not received funds after five months. I had a mortgage with Compass, which became BBVA, which then became PNC. I refinanced the mortgage with another bank. I called to close the remaining checking account. After 6 phone calls and multiple emails, and over 2 hours of my time, I have not received the funds. At least one check was sent to the wrong address, where I had never lived. My address has not changed since these accounts were opened. The incompetence is so frustrating.
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
I the age of all electronic transactions where all transactions including deposits clearing within minutes but pnc system is like **** , you cant withdraw for ***** hours. Try to call customer service it takes 45 minutes on hold . No wonder there are so many complains on line .
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
Frequently asked questions about PNC Bank
How is PNC Bank rated?
PNC Bank has a 1.1 star rating with 613 reviews.
When is PNC Bank open?
PNC Bank is closed now. It will open tomorrow at 9:00 a.m.
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