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PNC Bank
- Finance
- Chicago, IL
About this business
At PNC, we believe you can handle your finances better by taking small steps today, and we’re right here ready to help make it easier for you. No matter how simple or complex your everyday needs may be, our range of products, services, and digital solutions can help you better manage them.
Location details
3450 W 26th St, Chicago, IL, 60623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
If I could leave negative stars I would. I am just going to give you a time line of the process of me attempting to receive a replacement debit card and I know they are going to respond with some context about there being an issue with the company who prints the cards, which I can understand in the current climate BUT the issue isn't such. The issue is the **************** or lack there of!!!!! They misinformed me, misguided me, been anything but helpful and flat out lied numerous times! July 21st - misplaced my debit card, ... read more
They lie and falsely advertise. One of their loan officers admitted they get continual complaints about lying and "misinformation" from customers. I'm appalled! They lie about annual fees, whether or not your guaranteed a fixed rate, and the list could go on. It's disgusting that they get away with not misleading their customers but straight up lying and running a shady business. Stay far far away from this place. Although I assume most of their customers were forced into PNC after a car or home purchase. Lying is only one o... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter
I am beyond upset at the sheer incompetence and the abjectly horrible customer service I have received from PNC Bank; for the past three months I have been desperately trying to get copies of bank statements from 2016 as I need them for an IRS audit. I can’t come into a PNC branch as I now live in California and there is not a branch office within 1,000 miles of me. I contacted PNC Customer Service, and was told that I needed to send a written request to the Channel Services department; I sent a letter requesting the stateme... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter
PNC is the most idiotic mortgage company ever! The county changed my road name so my home address changed. It's like this has never happened before and threw PNC in a quandary. I sent proof of address changed time and time again and they still couldn't get it. It took months of harrasing letters! Finally they got it changed. Oh, so now the mortgage we owe is now going to a different address and sending me threats of not having insurance now. My insurance company kept sending them proof of insurance multiple times, and I stil... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
Awful place to bank with. I originally opened my account with Simple who I was more than happy with their customer service. But the transfer over to BBVA has been nothing short of a nightmare. It's difficult to get ahold of anyone they are hard to understand no matter who you speak to. My account had some fraud on it and I got locked out yet I also got locked out of my online banking and there are zero branches in my state, so before they would do anything for me I had to send in a copy of my ID a selfie and some other infor... read more
********* in *******. The way you will be treated at this bank depends on how much money you have in your account and how it is ran!
Worst bank I've ever dealt with!I had a *********** account which I loved. Then BBVA took over and it went down hill fast. I had to set up automatic withdrawals all over again and their mobile interface isn't intuitive at all. Then I realized they started charging me transfer fees between my bank accounts which Simple didn't. So, when I heard they were changing again (to PNC), I decided to close my account.First they told me I couldn't close my account because I have pending transactions. So I waited until that cleared and t... read more
Business response:
This isn't true. I found a way after my 2nd call with BBVA to send myself a check for the remaining balance without incurring a fee. And if they were able to send me a cashier's check the whole time, why didn't they do it when I asked the first first several times? The Customer Rep and Manager both flat out told me they couldn't send me a check and close my account. So either they were lying on the phone, or they are lying in their response here!
BBVA Mission Statement: Transforming banking to put the world's opportunities in your hands.BBVA understands that every individual and company has unique dreams and ambitions, needs and wants. We realize that few take the same path in the faster, busier, and more complex world we live in. We get it. Whichever path you choose, and whenever you need us, we want to create opportunities for your bright future. From the smallest moment, to the largest personal or professional life event, BBVA is there for you.Do you know what the... read more
ZERO STARS ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED WITH ANY BUSINESS. I have tried updating my contact information in person, at a local branch, and still found it not to be correct. If you need to call customer service for any reason make sure you have at least an hour to waste in effort of trying to get the person on the other line to understand you and have a half a clue of what they are doing, and be prepared to receive NO help at all only frustration! I tried telling the person helping me to stop calling... read more
Frequently asked questions about PNC Bank
How is PNC Bank rated?
PNC Bank has a 1.2 star rating with 591 reviews.
When is PNC Bank open?
PNC Bank is closed now. It will open tomorrow at 9:00 a.m.
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