PNC Bank

Eric Y 

on BBB

4 years ago

Have been having problems at this bank location past 2 months, BBVA compass bank ****************************************************************. Thismonth (beginning of june) they told me a check ive been cashing there for 5+ years from the same checkbook looks "too irregular" thus they would not cash it. Location b across the city cashed it in minutes, no questions.Today they tried to tell me my checking account funds were too low and i could not cash 2 checks i had. Tellers were rude and sucked at communicating. Traveled... read more

MD 

on BBB

4 years ago

HORRIBLE BANK! They only care about themselves and their money!! DONT BANK HERE! They do NOTHING FOR THEIR CUSTOMERS. Just lie and lie. 

Michael C 

on BBB

4 years ago

I will never work with this company, again and no one else should, either. On several separate occasions, this bank has failed me. Within the last week, they've failed me two times:1. Attempted to increase my daily ATM limit to pay a contractor to fix my central air unit. According to the customer service rep, my limit was increased for 72 hours. When I went to withdraw cash from the **** this was absolutely not the case...2. Simple (who I originally created my account through and was ecstatic with) closed and BBVA absorbed ... read more

Kathryn O 

on BBB

4 years ago

On four occasions, it has taken an upwards of 14 weeks to get a new credit card mailed to my correct mailing address. It seems BBVA has a poor system of tracking client address changes across all of their online portals. BBVA agents are unable to view and confirm a current mailing addresses to ensure my new cards are going to the correct address. The first time my card was sent to the incorrect address, it took three phone calls with different agents to figure out the issue. My card eventually made its way to the correct add... read more

Lavennia A 

on BBB

4 years ago

BBVA Compass Bank is awful. I called on May 11, 2021 to inquire about my debit that was due to expire June 2021. I was informed by a customer service representative that a card would be sent out in a few weeks. On May 25, 2021, I called back to inquire due to trying to order an item via online and had a hard time due to the merchant keep saying your card is due to expire. **************** rep informed me that I was good and still had time. On June 23, 2021, I called and spoke with a representative; I requested to speak with ... read more

PH 

on BBB

4 years ago

When my auto note is paid off I'm outta here. Since I've even with **** which hasn't been long, it has changed hands several times. Now it's PNC. The main reason I give it 2 stars is because of something 8 received from PNC in an email. The email was a survey. No big deal right? Well, as I took the survey it came to a question along the lines of "do you/did you or immediate family work for a radio station etc." In a nutshell asking if anyone you are related to worked or works in the mass communication field. When I said yes,... read more

Mark P. 

on BBB

4 years ago

Take your buissnes elsewhere. The manager here is the rudest, most disrespectful banker I've ever dealt with and not just at this branch but at two others the tellers and the managers are rude and disrespectful. The whole bank is a joke I have over 200k in my account and this jerk manager froze my account (nobody can tell me why either) and I've been dealing with customer service for over a week but nobody can understand freeze it. My family and I are going to be homeless in 2 days if I don't get some of my money, when I tol... read more

Nicholas 

on BBB

4 years ago

BBVA intentionally opted former Simple customers into $3 a month paper statements without their consent, knowing full well there are a number of dormant/low balance accounts that will be hit with $38 overdraft fees once their "courtesy fee waiver" inevitably expires. This was a calculated decision by executives who knew that a given percentage of these new Simple customers that BBVA has absorbed will be hit with these fees and have to pay them back for fear of credit repercussions. BBVA is doing this to their new customers! ... read more

Terry 

on BBB

4 years ago

I will never taker a loan from this company again. First it was almost impossible to get a hold of a person unless your payment gets missed once in the entire three year loan. Second, they have had automatic payments on my loan since the start of this loan and then the last loan payment comes up and its not taken. I hear nothing until I get a late payment notice and additional ***** in late fees added. The person I do finally get regarding this just keeps saying "uh huh, uh huh. Do you want to make the payment?" regardless o... read more