Plaza Home Mortgage

ROBERT W 

on BBB

4 months ago

run far away. the purchased my load and then i didn't receive any correspondence so they never received payment. then marked my credit as late after i called them and paid 2 months behind ad 1 month ahead. 

Susan S 

on BBB

a year ago

We had a good experience obtaining our mortgage initially and then setting up automatic payments.However, I called them Oct.16 asking about have a recast done on our mortgage and the contact person there said they would send out the paperwork (their wording) for us to apply.I called today, 11/6/2023, having not received any information, and was told that our mortgage was sold. as of Nov. 1. In addition we could not access any information or start our recast effort until November 9, 2023. I have searched my email and can find... read more

KIMBERLY H. 

on Birdeye

a year ago

If I could give a 0 rating I would. Ever since day one with these people, every single month like clockwork they call to harrass us about our mortgage payment which is not due until the 15th. Specifically on the mortgage statement it indicates that the mortgage is only considered late if paid after the 15th. I told them that I have had multiple mortgage companies over the years, currently we hold 4 mortgages with different lenders. I have never been late and they need to leave me alone because this is harrassment. It i... read more

Donald Z 

on BBB

a year ago

All about $ not customers. I have > 790 credit rating, got a loan, which Plaza bought before the 1st payment was due, which is typical. But then they resold it before the 2nd payment was due. Even though I made the 1st payment long before it was due and paid extra to principal.I spent over an hour setting up the account w/ **********************. Now I have to repeat w/ who they sold it to. Reading reviews below lots of others have had their mortgage sold and have issues w/ the transfer. Why get a loan from them if its just ... read more

Raleigh S 

on BBB

2 years ago

I am actually surprised to see some of these negative reviews. I have worked with Plaza Home Mortgage wholesale for many years. And although sometimes things happen-securing a mortgage can be an overwhelming experience not just for the buyer but all involved, seller, agents escrow, and lender. People say, " the .last time I didn't have to do this or that". I say- that was then, this is now. Borrowers can be pretty foolish too. I just closed one with Plaza which was excruciating; my borrowers although well-counseled did not u... read more

Eileen O 

on BBB

2 years ago

Absolutely AWFUL customer service. They are rude, unhelpful and have zero knowledge. They obviously enter key words and try to answer based on pre empted scripts. Terrible, if you happen to be applying for a mortgage go anywhere else except ***** Fargo they are just as bad. I had to give a star if not it would be zero. 

Hunter E 

on BBB

2 years ago

Excellent communication from start to finish. My Account Executive is always available to problem solve with unique loan scenarios and the entire team is clear and timely with communication from submission to close. 

Norm N. 

on Birdeye

2 years ago

In November 2022, when the county released the 2023 tax notices, I paid my 2023 property taxes, then notified the Plaza Home Mortgage Tax division to inform them I wished to have the Property Tax from my escrow account. I received word that in order to accomplish this I had to use a formal request letter, which they sent me. Upon receiving said form, I filled it out attaching a copy of the Flathead County Property Tax Receipt, mailing it on November 18, 2022. Crime Central at Plaza Home Mortgage refuses to reduce the escrow... read more

Marcelle L 

on BBB

2 years ago

All Plaza Home Mortgage employees are professional and courteous. **************** is excellent and response time is as fast as a ********* Venom GT.