Plaza Home Mortgage

KIMBERLY H. 

on Birdeye

a year ago

If I could give a 0 rating I would. Ever since day one with these people, every single month like clockwork they call to harrass us about our mortgage payment which is not due until the 15th. Specifically on the mortgage statement it indicates that the mortgage is only considered late if paid after the 15th. I told them that I have had multiple mortgage companies over the years, currently we hold 4 mortgages with different lenders. I have never been late and they need to leave me alone because this is harrassment. It i... read more

Norm N. 

on Birdeye

2 years ago

In November 2022, when the county released the 2023 tax notices, I paid my 2023 property taxes, then notified the Plaza Home Mortgage Tax division to inform them I wished to have the Property Tax from my escrow account. I received word that in order to accomplish this I had to use a formal request letter, which they sent me. Upon receiving said form, I filled it out attaching a copy of the Flathead County Property Tax Receipt, mailing it on November 18, 2022. Crime Central at Plaza Home Mortgage refuses to reduce the escrow... read more

Jason B. 

on Birdeye

4 years ago

Absolute garbage. They failed to pay our property taxes and our home now has a lien. We are now being threatened with foreclosure due to their negligence. We now have a permanent mark with the county for unpaid taxes and are uncertain the effects this will have on our credit. To beat all, they deducted $1444.42 from our escrow account and have no explanation as to its whereabouts. We get the runaround every time we call them with promises of escalation managers returning our calls yet not one time have they done so. This al... read more

Nick M. 

on Birdeye

4 years ago

I originally posted this on BBB.org. There is no update 10 days later. Not a peep. No response to email, no check in the mail, nothing. I hope you see this before they become your lender. They keep your money if you close a prior home mortgage with them. You essentially need to beg to TRY to get it back. We are 4 months into a muddy process after closing an account that is tied to a loan. The prior loan had thousands of dollars in it due to over-paid property taxes. No amount of calling had yielded any thing productive.... read more

Erin Wenzel B. 

on Birdeye

4 years ago

They suddenly turned off my auto payment, leaving my payment unexpectedly unpaid, and now late. I went online to try to pay and it said my loan isn't eligible for autopay. I tried to make a single payment and it said my loan isn't eligible for single payments. Real cute 

Jonathan J. 

on Birdeye

4 years ago

This company is the worst and I hope they go out of business. Absolute trash, took forever for my wife and I to get into forbearance today we would be enrolled then tomorrow we would get a call saying we were not. Each operator claims to notate everything on file, yet I get a call once a day and a letter every couple of days saying we are heading to foreclosure. I call them they say disregard. I sent them a cashiers check 18DEC2020 for my JAN21 payment, 7JAN they call and say I’m late and the check never came and I need to c... read more

Teri G. 

on Birdeye

5 years ago

Worst Mortgage company I have ever worked with. They charge $7.50 to make a payment online every month!!! I have had mortgages from 20 different companies in my lifetime and they have never charged me to make my payment. Who charges to make a Payment???? Money-grabbers.  

jose c. 

on Birdeye

5 years ago

Single handedly the worst experience on history. I have been a realtor since 2014. Have done multiple transactions and never in the history have i heard of something like this. I was buying a home for my family and myself. I was given a conditional preapproval on June 26th. I fulfilled all of the requirements by June 29th. The underwriter Amy De Yampert sent me the closing documents that same night. My title company caught mistakes that were made on the CD by Amy. After a full week and several phone calls by my lender asking... read more

Ryan M. 

on Birdeye

5 years ago

Legally binding mortgage loan commitment letter signed by Plaza Home Mortgage in hand, earnest money paid, full down payment wired to title. My wife and I went to the scheduled closing to find out that Plaza pulled out of the deal. That day we spent 8 hours trying to reach someone at Plaza Home Mortgage. Where were they when we were trying to reach them? I left 15 messages. Basically we were being stonewalled. What a yellow belly move by Plaza. They made a legally binding deal and then because of some higher up call (due to ... read more