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Plantron Inc
- Nurseries & Gardening
- Bloomington, IL
About this business
Location details
1700 Morrissey Dr, Bloomington, IL, 61704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst customer service policies ever. I ordered a specific climbing rose that I was so excited about. The plant is healthy and thriving, but once it bloomed, it was clear that it was the wrong rose. Their very old and outdated policy is that you must return the original shipping label in order to receive an exchange or return, EVEN THOUGH EVERYTHING ON THE SHIPPING LABEL IS ALREADY IN MY ACCOUNT WITH THEM! Name, address where it was sent, item ordered, and proof of payment -- it's all there in my online account with them -- ... read more
If there is anyway to give a rating below one star, I would. I ordered several items and one item was replaced since they did not have it in stock with something totally different. The only way I noticed was that there was a small label with the item number on the roots (not tree) that they shipped. This item number did not match what was on the shipping label. So I tried emailing to get either a replacement or a refund. After no response for a few weeks, I try again. Still nothing. If you try calling, the number does not se... read more
Business response:
We are sorry to hear that you had problems with your order. We have been in contact with you through email and believe the situation is resolved.
I ordered a Eucalyptus plant last year that arrived dead. The replacement plant this year arrived all dried up and dead. They will not replace the plant without my spending postage to send back the original shipping label
I ordered a dwarf North Star cherry tree. The tree was supposed to be 3-4 feet tall. I received a twig that was maybe 6 inches long. We called customer service, and had to mail the packing label back with a letter stating we did not get what we ordered. I also included a screen-shot of the description and a picture of the tree we got. 3 weeks passed with nothing. Suddenly I got notice that a package had been shipped. It arrived today, and was the wrong tree. Instead of my dwarf cherry tree, I received a 3-pack red willow hed... read more
Business response:
We are sorry for the problems with your order. It appears that a mistake was made in filling your replacement request. Please just return the replacement label with a brief note of the problem so we can rectify.
Do not order from Farmer Seed and Nursery. I ordered plants one month ago and they are still not here. Customer Service was NOT friendly. Arguing with me that it’s their busy season. You mean Spring?? Duh!!! When I asked to speak to a supervisor, I was told there was no one above them that takes calls. Explains a lot!
Business response:
We are sorry for any problems you encountered with your order. Your order did ship 5/21/19. Our records reflect that you contacted us on 5/23/19 by phone and that you spoke with a supervisor and were given the shipping information at that time. Tracing of the package shows it was delivered on 5/25/19.
I ordered two corner grass gardens last spring 2018- all (10) of the oat grass arrived dead.The other grasses in the collection were serverly stressed and yellow as well. I was told by customer service to plant it anyway, which I did. The oat was still dead 3 months later so I sent the packaging back and requested (10) more oat grass - which was dead on arrival as well. By then the other grasses ( 2 pompus and 6 flame grass died. They never did snap out of it and grow so I sent the packaging back and talked to customer servi... read more
Business response:
We are sorry, but we the blue oat grass which is part of the shade garden last year has been a problem this spring. It was eventually determined that it was not going to be available. Unfortunately sometimes this happens with live items and different growing seasons. We do expect to have it again next year. The voucher you received does cover the purchase price of the two gardens. We would be able to ship out the rest of the items in the garden if you would like (just return the voucher with the request), or you could use th... read more
Do not order from Farmerseed.com. their customer service is terrible and I am reporting them to the BBB. They sent me horseradish root and garlic in May even though they can't be planted until Fall, so when I went to plant them they were dead and moldy. The 2 blueberry bushes they sent are dead and they won't replace any of it unless I pay to ship it all back with a written explanation in the original envelope it came in!
Business response:
Horseradish and Garlic can both be transplanted in spring in Colorado, and we do not see a request on your order asking that we hold shipment until fall. We are sorry to hear of trouble with your blueberry. You do not need to return the blueberry for a replacement. Just return the original shipping label listing the blueberry and let us know the issue.
Negative - FALSE ADVERTISING. I purchased a "blue rose" advertised with a picture of a blue rose on the Inter-state nurseries website. Inter-State Nurseries AKA Plantron Nurseries: **** ** ******** *****Bloomington IL 61704. The rosebush we received was pink not blue. My dear mother planted it on the 1 year anniversary of my fathers death. His eyes were blue so we were hoping the blue would match his eyes.
Business response:
We are so sorry to hear that there was an issue with your rose. The blue moon rose is a lavender-blue and will be more pink in alkaline soil and more blue in acidic soil. Roses prefer acidic soil, so we might suggest adding an acidic fertilizer to your soil if the rose is light pink to see if that will adjust the color. However, if the rose is a bright or dark pink, then there was truly some mixup in the rose. Please just return the original shipping label along with an explanation and we will be happy to send a replacement ... read more
Plants were dying when I received it (shipping too slow) planted it anyways, of course all the plants is now DEAD......poor quality. DEFiNITELY, Not recommended.
Business response:
We are sorry to hear there was a problem with your order. We do have a one year replacement guarantee on the plants. Please refer to our printed guarantee on our website and in our catalog. We look forward to hearing from you.
Frequently asked questions about Plantron Inc
How is Plantron Inc rated?
Plantron Inc has a 1 star rating with 67 reviews.
When is Plantron Inc open?
Plantron Inc is open now. It will close at 5:00 p.m.
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