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Phoenix Carpet Repair & Cleaning
- Carpet Cleaning
- Phoenix, AZ
About this business
When deciding to choose a carpet repair/cleaning and restoration specialist, I know you have options. We take your trust and our integrity very seriously. I alone have a 30 year history of assisting homeowners and commercial property owners with their damaged carpet & cleaning and water restoration needs. Replacing carpet can be expensive so I take pride in making your carpet look nearly new by the time we finish our work. My repair work costs a fraction of what you would pay for new carpet & installation and I'm usually in ... read more
Location details
115 W Beautiful Ln, Phoenix, AZ, 85041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Arrived at scheduled time and carpet was stretched in two rooms in 30 minutes.
Business response:
Dear Customer, Thank you for your feedback on our company and service! We value your opinion and thank you for your support. Have a great week!
Extremely fast response time, knowledgable, friendly, tech-savvy (emailed appt. confirmation and took payment by mobile device/emailed receipt). Called before coming, arrived on early side of window given. Service was quick, complimentary bottle of spot cleaner received at time of payment, rep. told me about additional services they offer. They did a great job!
Business response:
Dear Suzanne, Thank you for taking the time today to write about your experience with our staff, we are a small family owned company so every review means a lot to our company and employees. Your review describes exactly what we want to achieve with every customer so it is very encouraging, thank you again!
They were here the same day I called and did great work. Kind person in the office. Technician also very kind and courteous. Very satisfied!
Business response:
Susan, Thank you for taking the time to review our staff and work. We love hearing from our customers first hand about their experience because it helps us know what went well and what we can improve on. For a small family owned business, it means a lot to read a review like yours. Thank you again!
The company and quality of service was excellent; however, the price was a little much. It took 20 minutes to stretch and refasten carpet 6 feet of carpet. Paid the $150.00 because we needed to job done quickly, but could have had it done for less.
Business response:
Kim, Thank you for your review, we strive for excellent customer service and quality work. It was great that we were able to offer you same day service. Rob (your technician) is one of our best employees and is a quick worker, it helps when you have staff with 26 years experience, they often make their jobs look easy. Our goal is to provide quality work with a memorable overall experience.
The work performed in the end was well done and high quality. I just had communication problems and wasted time because my requests and instructions were not followed requiring the first worker to be replaced and even the final worker not having requested tack strips necessitating extra work. Also - the price was increased when problems with the installation became apparent even though the scope of the work and installation details had been well communicated by me.
Business response:
Dear customer, We appreciate you providing feedback of our staff about your experience with our company. We apologize for any miscommunication you encountered. Every day we look to improve our staff and procedures and customer feedback is a great way to learn from experiences. We are a small family owned business and learning from experience is a large part of positive growth. Thank you again and we hope you have a lovely holiday.
Very prompt fast service
Business response:
Don, We thank you for your business and taking the time to review our staff. We look forward to reading each customer review and passing them on to the technician for an extra boost of encouragement. We hope you have a lovely holiday!
Nice folks to deal with. Had carpets stretched and cleaned as well as tile and grout cleaned and sealed. Totally happy with their work. Pleasant technician, punctual and paper free invoicing. I thought a bit pricy for tile and grout but they did a great job. I would definitely use them again.
Business response:
Vern, Thank you for taking the time to review our company and technician Jason. We are not the cheapest company in the valley, but we are not the most expensive either. There is a lot of value in our service in both the attitude of our staff and the quality of work. And you have experienced both. Our goal is to provide a pleasant, easy and personable experience for every customer so you want to call us back again and refer us to your friends/family. We are pleased to hear your carpet stretching, cleaning and tile/grout clean... read more
They sent someone out just hours after I called which was a huge bonus since we are trying to get our condo rented ASAP. Hector called ahead of time to see if he could be there early as I had requested. He did a fantastic job explaining everything and was extremely efficient. I would definitely recommend Phoenix Carpet Repair to anyone looking to restore their carpets. Not only are they clean, but they look brand new!
Business response:
Ray, We are pleased to hear about your experience with our staff. One of the best things about our company is same day appointments in addition to our great customer service. We like to take the time to give our customers an enjoyable personable experience which not many carpet service companies do. Thank you for your business and we hope your family has a wonderful holiday!
I wanted carpet stretched. I had not agreed or gotten a price for the carpet cleaning, but the service workers came with a printed work order which included cleaning. I did agree to it. I discovered that they damaged a cactus by my curb with their truck.
Business response:
Hello Susan, Thanks for taking the time to write a review! Please let us know how we can repair/replace the cactus. If we are responsible for damaging your cactus we would be happy to take care of that. Please Call our office so we can talk through this issue. This is the 1st time I am hearing about your issues. Thanks Robert
Frequently asked questions about Phoenix Carpet Repair & Cleaning
How is Phoenix Carpet Repair & Cleaning rated?
Phoenix Carpet Repair & Cleaning has a 4.8 star rating with 187 reviews.
When is Phoenix Carpet Repair & Cleaning open?
Phoenix Carpet Repair & Cleaning is closed now. It will open tomorrow at 8:00 a.m.
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