Phoenix American Warranty Co

Sara M. 

on Birdeye

3 months ago

ONE STAR IS TOO MANY! There is not one single positive thing to say about this company. There is so much room to grow they can only go up from here. As a warranty administrator at a reputable dealership, it is my job to call companies on behalf of our mutual customers, and it is always terrible. Every time I call the MINIMUM wait time is 25 minutes. I have been on hold for 2 hours before. After such a long wait, you would hope to speak to a kind and customer-oriented person. You do not. You get an angry man (most of the time... read more

Sara M. 

on Birdeye

3 months ago

ONE STAR IS TOO MANY! There is not one single positive thing to say about this company. There is so much room to grow they can only go up from here. As a warranty administrator at a reputable dealership, it is my job to call companies on behalf of our mutual customers, and it is always terrible. Every time I call the MINIMUM wait time is 25 minutes. I have been on hold for 2 hours before. After such a long wait, you would hope to speak to a kind and customer-oriented person. You do not. You get an angry man (most of the time... read more

Sara M. 

on Birdeye

3 months ago

ONE STAR IS TOO MANY FOR THEM! There is not one single positive thing to say about this company. There is so much room to grow they can only go up from here. As a warranty administrator at a reputable dealership, it is my job to call companies on behalf of our mutual customers, and it is always terrible. Every time I call the MINIMUM wait time is 25 minutes. I have been on hold for 2 hours before. After such a long wait, you would hope to speak to a kind and customer-oriented person. You do not. You get an angry man (most of... read more

Another Y. 

on Birdeye

3 years ago

THE WORST!! They went against the dealership's recommendation and wanted to put a used, off brand engine in our vehicle. Now here we are not even a year later and we need another engine and they refuse to honor the contract and the warranty on it. Class action lawsuit, anyone? Ill be contacting an attorney today. They knew the warranty was about to expire and took the cheapest route. Then, after calling several times to get a supervisor that I was denied the first few times to speak to, they won't even acknowledge that the v... read more

Northeast ohio garage b. 

on Birdeye

4 years ago

the worse company ever let start a class action law suit mechanic shops and contract holders this company is consumer fraud  

Northeast ohio garage b. 

on Birdeye

4 years ago

worse do not use this company please this company is consumer fraud they find any reason to not pay for you claims please lets start a class action law suit mechanic shops and contract holders  

Northeast ohio garage b. 

on Birdeye

4 years ago

this is the worse company the lie twist and find any reason to not pay the customer service are the worst this company is definitely consumer fraud please people do not use this company you are warned needs to be a class action law suit  

joanneg g. 

on Birdeye

5 years ago

We are a repair shop and deal with a lot of warranty companies but this one is the lowest yet. After we fax them the invoice they will not pay. They say we need to add something or provide something and when we do, they say they never received the fax. Each time we say we are done but now we are for sure. They owe us over $1800.00 and will not pay.  

John 

on Birdeye

6 years ago

I have had Phoenix American warranty now for three years. In that three years I have had about four claims and with the exception of one I end up paying as much if not more than they do! This last claim was an air leak in my motorhome. The air controls the ride height and level of the coach, it levels the coach and it has air brakes so potentially a fatal issue with 60,000 lbs rolling down the road. I took it in to a facility and they were allowed 1 hour to diagnose the problem. The air system has many components and ... read more