Phoenix American Warranty Co

Shelly L. 

on Birdeye

2 weeks ago

I am writing this review as a former employee, not a contract holder. This was one of the most unprofessional and hostile work environments I have ever experienced. The office manager lacks fundamental management and leadership skills and does not know how to communicate respectfully with employees. During training, whenever I asked a question, I was told I needed to “learn to listen better and talk less.” That was my first indication that this was not a healthy workplace, but I chose to remain hopeful and continue. Appro... read more

Shelly L. 

on Birdeye

2 weeks ago

I am writing this review as a former employee, not a contract holder. This was one of the most unprofessional and hostile work environments I have ever experienced. The office manager lacks fundamental management and leadership skills and does not know how to communicate respectfully with employees. During training, whenever I asked a question, I was told I needed to “learn to listen better and talk less.” That was my first indication that this was not a healthy workplace, but I chose to remain hopeful and continue. Appro... read more

Shelly L. 

on Birdeye

3 weeks ago

I am writing this review as a former employee, not a contract holder. This was one of the most unprofessional and hostile work environments I have ever experienced. The office manager lacks fundamental management and leadership skills and does not know how to communicate respectfully with employees. During training, whenever I asked a question, I was told I needed to “learn to listen better and talk less.” That was my first indication that this was not a healthy workplace, but I chose to remain hopeful and continue. Appro... read more

Tasha W. 

on Birdeye

3 months ago

I am a service manager at a dealership and if I could give a negative rating I would. We deal with a bunch of 3rd party warranty companies but this one is the worst. We have a customer with the warranty that came in for possible blown head gasket/coolant leak. The vehicle has 160,477 miles. We verified the water pump is bad. With the mileage it has, advised warranty company to replace all timing components. Per warranty company they need to send inspector to verify issue. We got the approval from customer to teardown. The in... read more

Sara M. 

on Birdeye

10 months ago

ONE STAR IS TOO MANY! There is not one single positive thing to say about this company. There is so much room to grow they can only go up from here. As a warranty administrator at a reputable dealership, it is my job to call companies on behalf of our mutual customers, and it is always terrible. Every time I call the MINIMUM wait time is 25 minutes. I have been on hold for 2 hours before. After such a long wait, you would hope to speak to a kind and customer-oriented person. You do not. You get an angry man (most of the time... read more

Sara M. 

on Birdeye

10 months ago

ONE STAR IS TOO MANY! There is not one single positive thing to say about this company. There is so much room to grow they can only go up from here. As a warranty administrator at a reputable dealership, it is my job to call companies on behalf of our mutual customers, and it is always terrible. Every time I call the MINIMUM wait time is 25 minutes. I have been on hold for 2 hours before. After such a long wait, you would hope to speak to a kind and customer-oriented person. You do not. You get an angry man (most of the time... read more

Sara M. 

on Birdeye

10 months ago

ONE STAR IS TOO MANY FOR THEM! There is not one single positive thing to say about this company. There is so much room to grow they can only go up from here. As a warranty administrator at a reputable dealership, it is my job to call companies on behalf of our mutual customers, and it is always terrible. Every time I call the MINIMUM wait time is 25 minutes. I have been on hold for 2 hours before. After such a long wait, you would hope to speak to a kind and customer-oriented person. You do not. You get an angry man (most of... read more

Another Y. 

on Birdeye

4 years ago

THE WORST!! They went against the dealership's recommendation and wanted to put a used, off brand engine in our vehicle. Now here we are not even a year later and we need another engine and they refuse to honor the contract and the warranty on it. Class action lawsuit, anyone? Ill be contacting an attorney today. They knew the warranty was about to expire and took the cheapest route. Then, after calling several times to get a supervisor that I was denied the first few times to speak to, they won't even acknowledge that the v... read more

Northeast ohio garage b. 

on Birdeye

4 years ago

the worse company ever let start a class action law suit mechanic shops and contract holders this company is consumer fraud