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Performance Lexus RiverCenter
- Car Dealers
- Covington, KY
About this business
Welcome to Lexus RiverCenter, your Northern Kentucky / Cincinnati Lexus dealer. If you are looking for a new or pre-owned car or SUV, you've come to the right place! At LexusRiverCenter.com, you can browse our pre-owned listings and shop from the comfort of your own home.
Location details
633 W 3rd St, Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I am at my wits end. I have been fighting with Toyota credit because of a problem the dealer caused. When I purchased a new vehicle the dealer took down the wrong address. Then they dinged me when I didn’t make a payment on the car. My credit dropped 100 points!! I had no bill to pay, I had no license plate because they took the information down INCORRECTLY. I need this fixed! First time ever for a late payment. You might as well deal with Kia. These guys DO NOT CARE.
Business response:
Dave - This certainly sounds frustrating and I sincerely apologize for what you experienced. I think it would be best if we discussed these concerns together as I'd like to see if I can be of assistance. I will look for your contact information, however, please consider giving me a call as well. Thank you, Brent Smart - New Car Manager - 859-547-5300
**Buyer Beware** 2.0 (More Details) Where do I even start… My name is John McCall and I am a Servant of Christ first, a single dad, and a professional, Grammy Award Nominated Christian Recording Artist, and currently the Resident Artist (House Group) for The Ark Encounter… The LARGEST Christian attraction in the world. So, know that what I am about to put out there is for your best interest when dealing with this dealership, and its sister company in Ohio. Also, this is the s...Continue Reading
I purchased a car there in late June. I gave the salesperson they keys to my car when I went for a test drive expecting them to evaluate it for trade in. When I got back, no one had looked at my trade in and it took about an hour to get back to me with purchase numbers. The numbers were payment options only. No rates or details about the payment and the whole thing felt rushed and I wasn't given a chance to sit down and analyze the numbers. Once I agreed, it took another 2 hours for the finance department to finalize things.... read more
RecommendedWhile I have never experienced a problem with the Service Staff at the Rivercenter I was a little taken back when I scheduled my car for pickup next week and a $19.95 charge for the pickup. This was a complimentary service provided for years. Now all of a sudden a charge? Not at all blaming Justin and his great team. Once again Upper Management has no clue of how their customer base feels and the services they appreciate.
Business response:
Mike, I am an owner of Performance Automotive Network and we own the Lexus store where you service your vehicle. I just saw your review and wanted to personally address it. I am building a team of delivery specialists throughout the city for this service for all of our stores. And as you saw with your pickup, we have invested in technology that makes the process more efficient. We will also be marketing it soon. I decided to add the charge to keep the demand low as we build out the business. I couldn’t have our team overwhel... read more
Phil Booth is the best salesmen at rivercenter.
Business response:
William, Thank you for your positive review and kind words! We are so glad that Phil was able to provide you with an excellent car buying experience. We hope you are enjoying your new vehicle!
👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎PHIL👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
I recently purchased a used car from Casey and I could NOT be happier! Often a salesperson will show less interest in selling a used car; this was not our experience with Casey. From my first inquiry, Casey followed up immediately and continued even beyond the actual sale of of the car to make sure I was still happy with my purchase. He was informative yet not pushy and everyone we met was kind and helpful. We will definitely reach out to them in the future when we are ready to purchase again.
Best decision I ever made was buying from Lexus Rivercenter. Their customer service is outstanding - particularly their service department. And I love my NX300. Dave Ritchie was a great sales rep to work with.
Excellent staff, service, and attention to detail!
Frequently asked questions about Performance Lexus RiverCenter
How is Performance Lexus RiverCenter rated?
Performance Lexus RiverCenter has a 4.4 star rating with 1,229 reviews.
When is Performance Lexus RiverCenter open?
Performance Lexus RiverCenter is open now. It will close at 6:00 p.m.
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