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Pep Boys Auto Parts & Service

3.8

About this business

Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online. 

Location details

1230 N Military Hwy, Norfolk, VA, 23502, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 8:00 p.m.
Tue7:30 a.m. to 8:00 p.m.
Wed7:30 a.m. to 8:00 p.m.
Thu7:30 a.m. to 8:00 p.m.
Fri7:30 a.m. to 8:00 p.m.
Sat7:30 a.m. to 8:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
3.81,271 reviews
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Robert James's profile image
Robert James 
5 years ago

my boy dequan Perry works there good guy Mann he will hook you up with anything you need 

Hayat Birkdar's profile image
Hayat Birkdar 
recommend  Recommended
6 years ago

I was so scared and I was on the edge of crying because I thought I wasn’t gonna make it home to my family for Christmas . My tire air valve broke and needed replacement . Walmart turned me down and all mechanic places near by where closed but thanks to my wonderful boyfriend he told me to go to pep boys and see if they could help . I came in and the lady was on top of it so fast I almost cried . Not only did she warmly welcome me and tell me that things will be fixed soon but she told me I could have some hot coffee and wat... read more

Keyz Bynum's profile image
Keyz Bynum 
6 years ago

I had my car towed to be serviced and someone broke into it 2 times on Friday and Monday night but no one wants to take any responsibility for my car being broken into so I would not take my car here or advise anyone else to...... 

Charles Reeves's profile image
Charles Reeves 
6 years ago

This experience had nothing to do with auto repair. I purchased a Bazooka Bass Tube and was not happy. I reached out to Southern Audio Service, INC for help. They refused any type of accommodation or help other than upgrade at full price. PEP BOYS stepped in and refunded me even though they did not have to. That refund has since been spent in the store. I will continue to use them for parts. Every employee I dealt with was great. I will not recommend any Southern Audio Service, INC product. Save the money and buy a real spea... read more

Alyssa Brazier's profile image
Alyssa Brazier 
7 years ago
Misti Mills's profile image
Misti Mills 
7 years ago

Over 6 hours for an oil change should never be acceptable 

Kay Smith's profile image
Kay Smith 
7 years ago
Emma Lockwood's profile image
Emma Lockwood 
7 years ago

Came to get a state inspection at 8am and didn’t leave till almost 2pm. Had to go to the counter twice to ask about the status of my car. Michael treated me like I was an annoyance and incompetent. I went up a couple hours later and Moe was very nice and took time to find out what was going on. This place is a joke, never coming again 

Vernon Brant's profile image
Vernon Brant 
7 years ago

If you want to waist a day, make an 8:00 appointment for tires and brakes and then decide to wait. Been here 4 hours and still waiting on parts. Not a good way to get return business. 

Frequently asked questions about Pep Boys Auto Parts & Service

How is Pep Boys Auto Parts & Service rated?

Pep Boys Auto Parts & Service has a 3.8 star rating with 1,271 reviews. 

When is Pep Boys Auto Parts & Service open?

Pep Boys Auto Parts & Service is closed now. It will open tomorrow at 7:30 a.m. 

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