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Pep Boys Auto Parts & Service

3.4

About this business

Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online. 

Location details

827 N Broad St, Philadelphia, PA, 19123, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 8:00 p.m.
Tue7:30 a.m. to 8:00 p.m.
Wed7:30 a.m. to 8:00 p.m.
Thu7:30 a.m. to 8:00 p.m.
Fri7:30 a.m. to 8:00 p.m.
Sat7:30 a.m. to 8:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
3.4936 reviews
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Matt Eisenberg's profile image
Matt Eisenberg 
recommend  Recommended
5 years ago

Amazing customer service. Truly helped me out in a serious pinch with my rental car having a flat tire and needing to be replaced. Went above and beyond to help me and my family out to get back on the road. Would highly recommend! 

Waleska Martinez's profile image
Waleska Martinez 
5 years ago

store credit when returning something not used?!?!? r u serious?! smh NEVER again. 

Joe Edward's profile image
Joe Edward 
6 years ago

Just made an appointment here today to get my oil changed only to be told “we don’t have no technicians til maybe Tuesday” when I arrived. Why take appointments at all if you can’t honor them? Ugh. 

Sierra Weil's profile image
Sierra Weil 
6 years ago

Made an appointment, got to the appointment said they didn’t have any technicians so out appointment was canceled. They made no effort to contact me. Ridiculous. 

Dante Moore's profile image
Dante Moore 
6 years ago

The wait time forever. I had a 1pm appointment and it is now 3pm and they said it will be done in a hour. It's only a headlight and windshield wipers. Customers walking out and all. They are the worst!!!!!!! This is the one on Broad and Parrish. 

Cheryl Rhoads's profile image
Cheryl Rhoads 
7 years ago

I have always received excellent and professional service at tbis location. The staff are always very friendly and courteous. Oil change and tire rotation without an appointment,and I was still in an out within an hour. Swedome people. I highly recommend this location. You have a lifetime customer. I'll be coming back in the spring for new tires. 

Author B. Wright-Jones's profile image
Author B. Wright-Jones 
7 years ago

Very overpriced. My estimate for service was over $700 with parts and labor. I went to a 2nd mechanic and he checked my car over, I didn't half the things pep boys said I needed. I got the parts needed from auto zone and the 2nd mechanic only charged me $35 to put on back brake pads, wiper blades, air filter, and cabin filter. Total cost $118 parts and labor. Pep boys is a rip off. 

Christina Bradley's profile image
Christina Bradley 
8 years ago

Was there from 11am to after 4pm waiting for installation of 2 tires and tire alignment.. Way to long 

Stuart Lewis's profile image
Stuart Lewis 
8 years ago

They fucked up my car! They have no idea what they are doing and should not get any stars! 

Frequently asked questions about Pep Boys Auto Parts & Service

How is Pep Boys Auto Parts & Service rated?

Pep Boys Auto Parts & Service has a 3.4 star rating with 936 reviews. 

When is Pep Boys Auto Parts & Service open?

Pep Boys Auto Parts & Service is closed now. It will open at 7:30 a.m. 

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