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Pep Boys Auto Parts & Service

3.8

About this business

Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online. 

Location details

3033 Erie Blvd E, Syracuse, NY, 13224, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 8:00 p.m.
Tue7:30 a.m. to 8:00 p.m.
Wed7:30 a.m. to 8:00 p.m.
Thu7:30 a.m. to 8:00 p.m.
Fri7:30 a.m. to 8:00 p.m.
Sat7:30 a.m. to 8:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
3.8595 reviews
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Donna Wiedemann Gibbs's profile image
Donna Wiedemann Gibbs 
recommend  Recommended
4 years ago

I want to say THANK YOU to the two men at Pep Boys on Erie Blvd., Syracuse, who helped me out with putting a new windshield wiper on my vehicle. I lost it while driving on 81 and didn’t know what I was going to do! They were so kind in helping me pick the right one and then stood out in the blowing wind and snow and out it in for me! Thank you kind sirs for helping me today. You don’t know what it meant to me! 

Kelsee Katsanes's profile image
Kelsee Katsanes 
4 years ago

They are so rude here! I got my snow tires done here two weeks ago and throughout the two weeks my car started driving different. It would shake and when I pressed on the brakes the car would go “thump thump thump”. It got to a point where I felt scared to drive my car so I booked an appointment with Monro to see what was going on and they asked if I got snow tires recently and I said “yes, why?” And they told me that whoever did my tires messed up so bad putting the lug nuts on that he was able to take my tire off with his ... read more

Joanne Christie's profile image
Joanne Christie 
recommend  Recommended
4 years ago

Thank You Charles for the Awesome Service‼️ Charles went above & beyond Great Customer Service Changing my Wipers👍👍👍 He is so friendly & very helpful 🇺🇸🇺🇸🇺🇸❤️❤️❤️👏👏👏 

Devrin Bradford's profile image
Devrin Bradford 
4 years ago

This place is terrible. Never and I mean NEVER get any engine work done here. so about a month ago I got my engine thermostat changed out by these clowns because my check engine light came on. I paid $1k for that. When they were done I got my car back but the next day and all these warnings and service signals were popping up on my dash, and my car was shaking on start very bad. I took it back to them the same day and they said they had no clue what was going on and to take it to a Jeep dealership. Ok....so I took it to a Je... read more

Darlene LaFave's profile image
Darlene LaFave 
5 years ago

Black Friday sale ordered and paid for 4 cooper tires . Had to wait a week for them to come in . Appt December 6 . Arrived 30 minutes early checked in. Waited 4 hrs finally at noon Manager said he did not have my tires . Car sitting on lift tires off the rims . We were offered a cheap set of tires with a terrible rating after 4 hrs passed . Did no one know the tires were not even in the shop .. unbelievable. A day wasted from work fir both me and my spouse. No tires snow storm... another day will be wasted to put the tires o... read more

Joe Snyder's profile image
Joe Snyder 
5 years ago

Brought my car there for an inspection and an oil change it was completely fine and they said the studs were worn down so they charged me another $100. 6 days go by and I notice the brake lights are not working Now after an INSPECTION, AILMENT AND OIL CHANGE I will have to pay $160 for a brake switch?!? Takes 5 minutes to put in and like $10?!? No. Done with pepboys. 

Talivo Salley's profile image
Talivo Salley 
6 years ago

was in and out in no time 

Geri Lordi's profile image
Geri Lordi 
6 years ago

These guys call me every week leaving messages about my vehicle being ready etc - I’ve told them literally 6-7 times now to please remove my number from whatever account it is and get nothing but attitude and refusal from whoever calls and told that they can’t do it - getting quite irritated with the company and don’t appreciate the attitude I get when I call back and ask them to remove my number OVER and OVER. Sick of the rude attitude given when they are the ones interrupting my work day multiple Times - not vice versa. 

Michelle Beeman's profile image
Michelle Beeman 
6 years ago

Had no appointments but said I could pick up tires. quoted me the sale price. Wouldn't honor price when I got there as price quoted was only for installed option. he knew I was picking them up when he quoted me 

Frequently asked questions about Pep Boys Auto Parts & Service

How is Pep Boys Auto Parts & Service rated?

Pep Boys Auto Parts & Service has a 3.8 star rating with 595 reviews. 

When is Pep Boys Auto Parts & Service open?

Pep Boys Auto Parts & Service is open now. It will close at 8:00 p.m.  

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