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Pep Boys Auto Parts & Service

3.6

About this business

Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online. 

Location details

61-01 Metropolitan Ave, New York, NY, 11385, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 9:00 p.m.
Tue7:30 a.m. to 9:00 p.m.
Wed7:30 a.m. to 9:00 p.m.
Thu7:30 a.m. to 9:00 p.m.
Fri7:30 a.m. to 9:00 p.m.
Sat7:30 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
3.62,007 reviews
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June Mooney's profile image
June Mooney 
recommend  Recommended
4 years ago

Needed a new battery. Quick and easy transaction. All very polite. 

Gregory Witkowski's profile image
Gregory Witkowski 
4 years ago

Expensive and slow. no reason to go out of your way to go there. 

Business response:

We’re sorry you had less than a 5 star experience. Please send us your contact info and the details of your experience to pepsocial@pepboys.com so that we can investigate further. Thank you. 

Barbarann Lacay's profile image
Barbarann Lacay 
4 years ago

I took my car to be aligned this past Sunday. Same day drove my car and it over heated. Since late I had to get my car towed back from the Bronx and wait next day to get looked over. Never had an issue with my car over heating just to find out under my car a part was damage. Weather this happens when they lifted and secured my car or not they need to be more careful. Was told this took force. So now between my 100 tow and new part and labor and good five hundred dollar job due to a wheel alignment. 

Alfonso Acevedo's profile image
Alfonso Acevedo 
recommend  Recommended
5 years ago

Service socks repaiars socks they chafge to much 💰💰💰💰💰job done not proprerly🚗🚗🚗🚗🚗 

Charles DeMicoli's profile image
Charles DeMicoli 
6 years ago

Great inventory and helpful people. 

Sherrie Dampeer's profile image
Sherrie Dampeer 
6 years ago

Great service.. 

Bill Leecock's profile image
Bill Leecock 
7 years ago

They pay zero attention to your requests. Bought tires and asked to have the best old one kept as a spare because the spare was defective. After 3 requests, they placed a tire in the trunk never switching it with the defective spare until I had to ask a 4th time. The entire ordeal lasted 3 hours for 4 tires. 

Jersey Bean's profile image
Jersey Bean 
7 years ago

Pep boys in middle village know me very well i was their yesrteday oil change n nystate cert they told me 1hr and exactly one hour later bam my car was done. I bought my tires their 1 yr ago. One went flat the same day brought it back next day they fixed it the didnt tighten the nut tight enough. But had no issues. Got my battery from them as well. 

Robert Bobby Gilbert's profile image
Robert Bobby Gilbert 
7 years ago

Got what i thought was an oil change an paided for it only to come down to Virginia an my brother in law put on a lift an to my surprise they didnt even give it an oil change 

Frequently asked questions about Pep Boys Auto Parts & Service

How is Pep Boys Auto Parts & Service rated?

Pep Boys Auto Parts & Service has a 3.6 star rating with 2,007 reviews. 

When is Pep Boys Auto Parts & Service open?

Pep Boys Auto Parts & Service is open now. It will close at 9:00 p.m.  

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