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Pep Boys Auto Parts & Service

3.3

About this business

Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online. 

Location details

121 College Square, Newark, DE, 19711, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 9:00 p.m.
Tue7:30 a.m. to 9:00 p.m.
Wed7:30 a.m. to 9:00 p.m.
Thu7:30 a.m. to 9:00 p.m.
Fri7:30 a.m. to 9:00 p.m.
Sat7:30 a.m. to 8:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
3.3581 reviews
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Cindy Hayford's profile image
Cindy Hayford 
recommend  Recommended
5 years ago

they always get things done 

Ryan Mcghee's profile image
Ryan Mcghee 
5 years ago

They are the worst!!! They had my car for 5 hours today and couldn’t do a tire plug. Walked in after work and two mechanics sitting on counter behind the register. Unreal!!!!! 

Frank Boris's profile image
Frank Boris 
6 years ago

Today I waited 8 hours for an oil change, they never touched my car. Thanks for nothing. Never going back. 

John Quirk's profile image
John Quirk 
6 years ago

go in for a mirror I'm told we got to order that. any more when I need something and go in there they never have it.they should just shut down. 

Blair Case's profile image
Blair Case 
recommend  Recommended
6 years ago

Not Bad Been their Forever 

Kelly Fornia-Sunshine's profile image
Kelly Fornia-Sunshine 
6 years ago
Kelly Fornia-Sunshine's profile image
Kelly Fornia-Sunshine 
6 years ago

The website is not user friendly. I accidentally scheduled two appointments because the website wouldn’t allow me to purchase tires and the services I needed done, but that’s not a huge deal. I was a little alarmed when I arrived for my pre-scheduled appointment and was told that they needed to double check to make sure they had the tires I ordered because the computer system apparently has a glitch that tells them they have tires that they don’t. Thankfully they had my tires… See more 

Kelly Logue Staehle's profile image
Kelly Logue Staehle 
6 years ago

Can I give negative stars? Dropped my car off before 9am for a headlight i be fixed. Done work at 4. They said they would call when it’s done. Still no call and when i call they just put me on hold. It’s a headlight. It better be done when i get there in five minutes. 

Carrie Rivera Melchisky's profile image
Carrie Rivera Melchisky 
6 years ago

I brought my car in on a Sunday afternoon, knowing EXACTLY what was leaking and from where. Gave them specific instructions about it, and stressed that I needed the car back by end of day Monday. I was assured it would be one of the first cars worked on in the morning. Monday night just before closing, I'm told on the phone that they couldn't find the leak of <other fluid>. Told them again which fluid was leaking, and from where. They promised it would be the first car worked on Tuesday morning. Repeat this same process Tues... read more

Frequently asked questions about Pep Boys Auto Parts & Service

How is Pep Boys Auto Parts & Service rated?

Pep Boys Auto Parts & Service has a 3.3 star rating with 581 reviews. 

When is Pep Boys Auto Parts & Service open?

Pep Boys Auto Parts & Service is closed now. It will open tomorrow at 7:30 a.m. 

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