Pella Doors & Windows Fresno Showroom

Necole G 

on BBB

a year ago

The experience with Pella has been very frustrating. A window was missed in our original order and then flagged when the official measurements were taken and noted it would be ordered. Unfortunately our sales representative, ***** ******, neglected to order the missing window and we did not find this out until the installation started. The stucco was cut away by the install team before it was identified that the window was not included. After all the other windows were installed the measurement on the missing window was take... read more

Dallas A L 

on BBB

a year ago

Pella sent the wrong hardware in the wrong color. ******** was damaged. New hardware comes in a week later, and it is not the hardware I ordered. They waited a week to order second replacement hardware. They cannot get anyone to come look at head jamb issues until Sept 13 over 6 weeks. They have no mechanisms for handling problems. People just make incident reports and follow their procedures making phone calls and you just get lost in their system. Wish I had read the reviews. *** not buy Pella. 

Michael T 

on BBB

a year ago

We had an outstanding experience with Pella Windows DFW, thanks to *************************, our Replacement Sales Consultant. ***** did a phenomenal job educating us on the quality, longevity, and logistics of installing the windows. He was always timely and maintained strong communication throughout the entire process.***** guided us every step of the way, even after the installation was complete. On installation day, he visited to ensure everything went smoothly and checked in on us, demonstrating his dedication to excel... read more

Catherine J 

on BBB

a year ago

We had a scheduled appointment for July 25th and July 26th! We rearranged our whole house. This morning I called to find out what time they would be here, I was told between 8am-10am. No one showed, so I called again! Then the woman I spoke to knew I was upset because they changed our installation date. Instead of listening or assisting, she put my call back into a que so she did not have to deal with me. I did not cuss or call her names, nothing to be treated so rudely.Our appointment was changed to August 8th and 9th. We r... read more

Shay D 

on BBB

a year ago

I ordered Pella doors and windows through ******. They were custom made and supposed to arrive today. After waiting all day for the delivery and they didn't arrive, I was told that they would come in tomorrow, June 22. Although upset that I waited all day for my door delivery, I figured another day wasn't going to hurt. The ****** customer service person called me back an hour later to inform me that he had made a mistake and that the door wasn't set to arrive until JULY 22 another month later than when they were promised. *... read more

Andy X 

on BBB

a year ago

Don't bother with this c*** company. Their warranties are garbage. They tell you things are covered, then proceed to charge you $100s to have someone come out to take care of any warranty issues. Don't even bother if something breaks outside of the warranty. I had a blind break in a sliding door and they want to charge $700+ for a single blind!!!!!! They might as well ask for your first born child as well. I have three Pella doors currently, their products will never be in another property of mine again. 

Ryan D 

on BBB

a year ago

Over emails and texts were sent to me regarding an appointment that was never scheduled. I then received an additional email and text to inform me that I missed an appointment that was never scheduled to begin with. Following that I had yet another representative try to scam me into setting up yet another appointment stating that the last representative had left the company. This is unprofessional behavior at the highest level. I have never even contacted them in the past nor want anything to do with them. I will continue my... read more

Janesh P 

on BBB

a year ago

French Doors I received were great. Buyer beware, if Pella branded door handles do not work at some point (it will happen), you'll need to wait 3-months to schedule a person just to visit and find out what's wrong, You cannot call a 3rd person *************** as they do not service pella according to customer service. They stated this happens all the time in ** with wait times with other locations booking for August. With this kind of service demand, hire more poeple, i was willing to pay for someone to come this week is mor... read more

Janet S 

on BBB

a year ago

Pella is back on top with their quality and service!Very thoughtful company and quality with their products and follow up with their staff.