Pella Doors & Windows Fresno Showroom

Leysan G 

on BBB

5 years ago

Good product, frustrating customer service experience. Wrong measurements taken twice plus the agent forgot to place an order on time! Not even mentioning the delays in installation! Be aware of how time consuming this can be for you and stay away!! I m giving 1 star for a product and 0 for everything else. 

Heather M 

on BBB

5 years ago

My goodness! I should have come to this site before actually purchasing Pella replacement windows. I see they like to advertise they've been in business 95 years. Apparently they used to be a good company with a great reputation but that's gone "out the window"....sorry, couldn't resist. We met with the Lowe's Pella rep, who came to the house, in Sept. Friendly guy. Had more samples to see than the store and the features were what my husband wanted. The measurements were taken in Oct. at which time, the entire payment was du... read more

PAS 

on BBB

5 years ago

Wish I could give less than 1 star to this company. Started off when we went to the showroom to see some examples of patio door styles - I believe there was one or two to look at, until someone told us they were old styles. So we made an appointment with a salesman, who rescheduled our appointment not once, but 3X! He assured us, multiple times, that our Pella install would be SEAMLESS - rarely an issue/problem. He seemed to have considerable trouble working the ordering site and had to re-start multiple times - it didn't in... read more

David J 

on BBB

5 years ago

Forgive me if at 71 years old, I am old fashioned. When a representative of a company such as Pella arrives at my home in response to a warranty issue, I expect some common courtesy. I expect them to look me in the eye, smile, introduce themselves, show me a business card, a company ID card with a picture and explain the reason for their visit. Pella's representative had none of the above credentials, said nothing and just pushed past me in my doorway while looking at the floor. When I asked for some ID, he said he had nothi... read more

Tatyana B 

on BBB

5 years ago

Poor quality of product. Distributors have no idea about products and assemblies. They sold me the window system without any explanation and now I have awfully looking window in family room. Apparently, the sales rep didn't know that systems can be combined. The contractors they provide have no idea about the Pella installation specs. And it is questionable if Pella's manufacturer warranty is still intact. Such a disappointment! For the money I paid for this project and quality of the product and installation I got, they sho... read more

Joseph C 

on BBB

5 years ago

I scheduled a consultation for a window replacement. After waiting at home for over three hours past the appointment time, I decided that apparently Pella was not interested in my business. I know that "stuff" happens, but no call, no text? Very disappointing. Would suggest avoid doing business with this company. 

Deb A 

on BBB

5 years ago

On 6/28/19 I went online to get replacement parts for my windows. On 7/2/19 my concern was redirected to Pella Northland (PN). Quote from PN on 7/8/19 for replacement parts. Had a few questions so messaged back/forth until 7/17/19 when I indicated that I was ready to mail payment for the parts & asked for address. On 7/18/19, PN said they wanted a picture of the signed contract & then would contact me for credit card payment. That same day I messaged back that I wanted to pay by check & was told to contact their service dept... read more

JESSICA E 

on BBB

6 years ago

I give zero stars. I've had the same problem as everyone else has had. Customer service is horrible. They said a service guy has to come out, but they can never figure out the problem or they say "I have to send someone else because I don't know". It has been four years and they have been no help. They are even under warranty. I have paid all the labor for my contractors to try and fix it. Worst company ever, think before you buy Pella. 

Diane Z 

on BBB

6 years ago

Haz ********** a Pella Employee, came to my home this morning to measure my Pella windows for new screens. Haz was very polite & courteous! He called before arriving at my home. He was very patient & soft spoken & answered all of my questions in a professional manner! An employee that exhibits this outstanding character needs to be recognized! Thank you, Haz, for your excellent customer service!