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Passport Health Plan
- Community Service/Non-Profit
- Louisville, KY
About this business
Location details
5100 Commerce Crossings Dr, Louisville, KY, 40229, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
you could start by not telling people something is covered then they get there to pickup meds only to find out it's not. I was LITERALLY on phone ALL day yesterday calling you all. Spoke to 4 different people the 4 times I had to call. I have a rash on my face that I've had fire almost 2 months cuz I knew it was going to be a pain in the azz & of course I was right!!! It's ALWAYS something with you all!!! Dr even changed meds to accommodate you all but NOOOOOO, that would've been too easy on me. I'm so over this company!! I ... read more
Business response:
Thanks for reaching out Melissa. We are so sorry to hear your frustrations and hoping we can help. Our member services team confirmed they did get a hold of you last night to help assist. Hopefully everything got worked out. Let us know if there is anything else you need. Have a good day!
. I don't know that much.
Will you allow this racist to continue representing your company? This racist and perpetrator of the Klans agenda is exactly why people think Black Lives DONT Matter! Silence is being complicit and not longer tolerated! It’s a new day and change is coming! Be a part of the change or we will take action against the you and the agenda you allow! What you permit is what you promote! I am demanding your public response to this urgent social matter.
Business response:
This person is not a Passport Health Plan employee. Passport abhors such hateful and racist language which is not reflective our values as a 23 year community-based health plan. We stand side-by-side with all fighting racial injustice at this important moment in history and will continue to be a catalyst to the ending of racial disparity in quality healthcare.
I have had Passport for several years & had always been pleased with the insurance & services received until this past year. All of a sudden, maintenance medications that I had been on for years are suddenly denied for no reason. I can also see that I am not the only one that's having this issue. I am very disappointed with how service has declined at this insurance. I will be switching to another insurance provider come open enrollment.
they deny claims w any medical knowledge knows that rule shouldnt apply. like time frames before they honor a claim written by doctor cuz they need to be seen so many times. I have severe neuro problems and surgery on fentanyl and they deny a TENS UNIT WRITTEN FROM FRAZIER TO TRY AND GET ME INTO REHAB. PISS POOR. I worked for Passport. seriously is piss poor
RecommendedAlways wonderful coverage and help!
Fast, friendly and I highly them recommend to anyone
I have used Passport for many years.. how ever please tell Me how a team of member of said medical staff can say what medication you can an can’t have!! My dr ordered me Lyrica for neuropathy which I have to the extramarital.. and Passport turned it down.... then my Dr had to appeal the generic to this an still denied it... I mean really .. you want our health to be good, take care of us as humans... pretty upset with passport at the moment.. I do not feel my with with you guys
because they have excellent benefits
Frequently asked questions about Passport Health Plan
How is Passport Health Plan rated?
Passport Health Plan has a 3.4 star rating with 140 reviews.
When is Passport Health Plan open?
Passport Health Plan is open now. It will close at 6:00 p.m.
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