Paradee Gas Co.

Felicia G 

on BBB

4 years ago

I wish I didn't have to give them a star at all. They really are worthless and they let consumers run out so they can charge you an extra $111.00 for running out ......really we call order and 2 weeks later have to call back cause they don't deliver and we get penalties worst part I seen a truck in my area twice in that 2 weeks. They do that to rip the customer off. Think about all the money they make in a month if they do this to all customers 

Michael D 

on BBB

4 years ago

Woke up Monday, 1/11/21 to the house being 54 degrees. My 1.5 yr old and 4 yr old woke up at 5am screaming because of how cold they were. My son's hands were freezing and purple. After a couple hours of warming the kids up, and after realizing we were completely out of propane (even though we're on the auto-refill program), I had to get space heaters just to keep us a little warm, which cost an arm and a leg not to mention the amount of times these shorted out the fuses and once the whole entire house fuse. Well it's now bee... read more

Carol 

on BBB

4 years ago

AmeriGas' driver hit my daughter's vehicle and they refuse to accept liability to pay the damage. This has been outstanding since Sept 2020 and their insurance mangagment Helmsman Mangagement has failed to resolve the matter. Per the police report their driver was totally in fault and yet they are refusing to resolve this matter. 

Christina P. 

on BBB

4 years ago

I am thoroughly disappointed with this company. I placed an order on 12/28 and was told a delivery date of 1/1-1/11. Thursday 1/7 we run out of propane. My husband called and was told it would be between 24-48 hours and someone would deliver. Saturday 1/9, 48 hours, came along and still no delivery. Called that afternoon and was told they would place an emergency delivery to fill our tank. Couple hours later and no one showed up. Called again that evening and was reassured by two Amerigas customer representatives that someon... read more

Osama A 

on BBB

4 years ago

Worst service ever, I placed an order on the second of December and I was told it take two weeks to deliver. But it took a month, the I called to have an inspection and they won’t answer the phone. 

Giovanni G 

on BBB

4 years ago

Awful company. The employees are rude and untrained. I paid almost $900 and then they charged me an additional $371 and overdrafted my bank account. Then told me there was nothing they could do. I did not authorize this payment. I also did NOT authorize an online account being created or the representative changing my bill to auto pay. The one agent I had tried to say I was always on auto pay, but I have bills proving the contrary. I am so unsatisfied with this company if there was another option is pay more to never deal wi... read more

Jennifer N 

on BBB

4 years ago

If i could give a negative five star I would. DO NOT USE THIS UNRELIABLE SOURCE FOR YOUR PROPANE NEEDS, WILL NOT FULFILL NEEDS OR EXPECTATIONS, YOU WILL BE LEFT WITHOUT PROPANE!!!!! This company is horrible, currently been out of gas and calling for emergency fill for five days now and yes I did say currently waiting. Can not get any honest answers from any cutomer service. On day five trying to get delivery customer service actually hung up and disconnected the phone call. This is actually after being on hold for over half ... read more

Jennie 

on BBB

4 years ago

So right from the start Amerigas Customer service lied to me. I was never told that I would have to wait 14 business days to receive a Will Call gas order. They dont care if you run out of gas. This is the third time I have paid for propane and had to wait. Also if you get below 10% even though you ordered gas at 30% and they take weeks to deliver they charge you a leak test of $150. Which is fraud. They rip you off as much as possible. And they charge 4 extra fees per order that NO other company charges. DO NOT USE HERITAGE... read more

Jim T 

on BBB

4 years ago

I have to say as an Amerigas customer for over 5 years it is totally unexplainable how they can not answer the phone on their customer service line. I have been trying to order gas delivery for almost 2 months and cannot get a response. Their online chat function on their website is essentially disabled. When you call customer service the automated recording for 2 months says call volumes are exceptionally high and wait times exceptionally long and then simply disconnects the call. The CEO had posted over a month ago on thei... read more