Palace Hotel's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Palace Hotel

3.7

About this business

Discover classic opulence of the Gilded Age at the Palace Hotel, a Luxury Collection Hotel, San Francisco. Enjoy our wide range of premier hotel services and amenities, delicious restaurants, modern fitness center, indoor pool, ballrooms and event venues. 

Location details

2 New Montgomery St, San Francisco, CA, 94105, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.727 reviews
Select a rating
Lidia D.'s profile image
Lidia D. 
10 years ago

Rooms are great, and foods are served right on time. Two thumbs up! 

jorv's profile image
15 years ago

Poor Service – I recently stayed at the Palace Hotel for a convention. When I tried to check in, I experienced extremely long lines at the front desk. There were some of staff members around, but no one seemed to be helping. My room was pretty shoddy for a "luxury" hotel and in serious need of an update. The bed was especially uncomfortable. I have stayed at Motel 6s with better service and nicer rooms. 

Mel723's profile image
15 years ago

Gorgeous & Comfortable – My husband and I try to stay in a new hotel each time we stay in SF (which is about once every other month since we left the city). This is the only hotel in this price range that we have been lured back to more than once. The building is absolutely beautiful, and decorated to make you feel as though you are there to be catered to. The rooms were cool, classic, and comfortable. The bed was a particular highlight, as both my husband and I agreed that it was one of the most comfortable we had slept in.... read more

nicks01's profile image
15 years ago

Bad Experience – 1. They note down credit card information on note full information (credit card number and expiry date), they did it at least two occasions with me. 2. Front-desk associate watching intolerable contents on laptop, and avoiding basic services by not giving EVEN room key while check-in, customer has to ASK for the key, they are so busy in watching laptop. 3. Gym was not working for 7+ weeks, repeatedly mentioned about it and no response. 4. Dan Karki never ever respond to any of my voice mails on customer issu... read more

Casi C's profile image
15 years ago

Breathtakingly Beautiful! – Absolutely gorgeous! From the moment you walk in, it's hard to miss the breathtaking decor. Giant chandeliers, intricately designed furniture, tapestries galore. Even the bathrooms are beautiful. I can only imagine what the rooms look like. (and I can only imagine what the price must be like!) I stopped by here on a Wednesday evening with a big group of girls for a cocktail. I went with a boring 'ol Fat Tire beer, but the others got fancy and ordered martini's and other colorful beverages. The tru... read more

marlae's profile image
15 years ago

Iconic - In a class of its own – The Palace Hotel is a historic hotel going back to late 1800’s and was burnt down during the 1906 earthquake and rebuilt in 1909. The hotel is the oldest in San Francisco. If you’re expecting some kind of SF view (recommend hotels in Knob Hill area), novelty architecture or a modern hotel like a Marriot or a W this is not it—The Palace is the palace. The palace has beautiful architecture, long and wide corridors, marble stair cases and high ceilings—the feeling of history is all around here (... read more

ed94105's profile image
16 years ago

Nice Hotel – The Palace is a nice place to stay. The rooms are on the small side. They have a great Jazz Brunch on the weekends. 

TimNorton's profile image
TimNorton 
16 years ago

The place is a palace, techcrunch40 event here was awesome – The multiple conference rooms and lobby that connects them all is brilliant and made for moving quickly from networking and watching sessions to one on ones and doing business... 

Dxjudge's profile image
16 years ago

Valet parking a nightmare – Upon departure it took Valet just under one hour to get my car from the garage across the street. Had to remind them 4 times that I was still waiting as I watched many others come and go. Otherwise a beautiful old hotel. Staff overall was extremely pleasant. Location was good. Parking was just a bummer and I am waiting to see if the hotel does anything about a complaint I filed over the parking problem. I would say you can probably do better for the money in SF.. 

Frequently asked questions about Palace Hotel

How is Palace Hotel rated?

Palace Hotel has a 3.7 star rating with 27 reviews. 

When is Palace Hotel open?

Palace Hotel is open now. It will close at 6:00 p.m.  

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com