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Pak Mail Anderson Mill
- Shipping Centers
- Austin, TX
About this business
We are Austin's premier packing and shipping solutions provider. We are the most comprehensive packing and shipping business you will ever use. Services include Domestic and International shipping, Custom Packing and Crating, Packaging and Moving Supplies, Mailbox Rental, Copies, Fax, Notary, Freight Pick Up, Greeting Cards, Passport Photos and Expedited Passport Processing. We now offer on-demand printing of photos, posters, banners and even canvas prints. Whether you're looking to provide pictures for your home, a wedding,... read more
Location details
13359 U.S. 183, 13359 US-183 #406, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The Best Customer Service – My brother who resided in Cedar Park Texas passed away this month. I live in Bethlehem Pennsylvania. I needed someone to go to his home, pick up some precious art work my mother had painted and ship the items to Pennsylvania. I spoke the Joel. He helped me through every step including the best and most cost effective shipping for these precious paintings. In a age of almost no customer service, Joel went above and beyond. My family and I cannot thank him enough!
Business response:
Thanks for the kind words. It was our pleasure to ensure your treasures were well taken care of!
two awful experiences – I went here in the summer and was charged almost 60 dollars to fedex 4 paperback books in state. I thought it was ridiculous but they gave me no other alternatives in cost. I really should've been charged about half. Today I called another Pak Mail by accident and was quoted a 21 dollar 2 day charge. I went to this location(thinking I'd talked to them earlier) but they indicated the same fedex would cost me 30. When I told the woman of the difference in price, she abruptly handed me my envelope and ad... read more
Business response:
I'm sorry you had a problem, however, you've confused us with another place. I was the only one working the store today and you weren't here. I'm not a woman and I would know if this happened since I was alone all day. We work with our customers to get their package to its proper destination in the time needed. A 2 day package costs about half an overnight, so you're not comparing apples to apples. We always offer alternatives if the first choice is too much. Had you been in our store and the overnight cost was more than you... read more
Don't go there! – Did I mention Bad service? Well Service was bad beyond belief.
Business response:
Dear luckyApril13, I'm sorry you had a bad experience. I'd love to have details so we can correct whatever happened. As you can see from our other reviews, we have a great reputation and work hard to maintain it. If you're the lady who got mad because we asked what was in the package, I'm sorry, but we're required to do that. We need to know if there's anything breakable or hazardous. Since you provided no details beyond claiming our service was bad, I wonder if that was you. If not, please call me, Joel, personally at 249-7... read more
Dependable, Trustworthy, Dedicated – Just a few words to sum up the experience I have each time I visit Pak Mail on Anderson Mill. They handle all of my shipping and packing needs with a genuine smile. They are fast, efficient, and reliable. Thanks Joel for all that you and your team do!
Business response:
Thanks for the positive review! We enjoying taking care of our customers. We sure appreciate you allowing us to handle all your packing and shipping needs.
Successful Cake Shipment – Pak Mail is the place to go for shipping expertise. My daughter got married a year ago in Austin and moved to Georgia. She forgot to take the top of her wedding cake with her. So I had to find a way to get the cake to her in one piece so she and her husband could celebrate their one year anniversary. Driving to Georgia was not an option! I went to a FedEx/Kinko location and they refused to cooperate saying it could not be done. Then I went to Pak Mail. Joel is the best! He created the perfect shipp... read more
Business response:
We're so glad we were able to help you. One of our specialties is custom packing. We'll be sure it gets there in the same condition it left!
I'll never go anywhere else. – I have been using PakMail for three years. I use them for both a business account and a personal account. Joel is always pleasant and helpful with great staff. If only everything else about my day could be as simple and convenient as Joel makes it at PakMail.
Fantastic Customer Service! – The owner, Joel, called me the day a important Birthday package I had sent to my sister had been delivered, and with the exact time as well. I could rest assured that her gift made it to her hands on time. I was pleasantly suprised that the package arrived as soon as it did. I will definitely use Pak-Mail for all my shipments; Christmas, Birthdays, Graduations or anything that is important. I can trust that they know what they are doing and know the best way to get your package where it needs to... read more
Business response:
Thanks for the positive review! Outstanding customer service is one of our most important goals. We want you to have an incredible experience each time you do business with us. We're so glad you are pleased with our services.
Pak Mail plus smiles – The owner Joel puts the Pops feel back into Mom/Pop style businesses, and Veronica is a delight. Our whole family uses and loves this store for all of our shipping and stamp needs (and funny cards, and photocopies, and christmas candy -OMG!). Two thumbs way up! - R & K & Z
Business response:
Thanks for the positive review! A delightful customer experience is what we strive for. We so appreciate you using us for all your packing and shipping needs!
Shoddy Service – I went here a couple days ago to ship off a letter next day delivery. The upcharge was outrageous. I guess I wouldn't have minded paying it as much if I didn't have to wait in the store for almost 10 minutes without so much as a hello. When I finally payed the cashier the $35 and change they short changed me when I compained the cashier was very rude and blamed me before finally apologizing. I will take my business elsewhere from now on.
Business response:
To whomever posted this review: Please call me (Joel, the owner, 512-249-7447). I find it hard to believe this happened in my store and want to provide my personal apology. We strive to provide the best service at a fair price. There is never any excuse for treating a customer rudely and I'd like to get more detail so I can take proper action.
Frequently asked questions about Pak Mail Anderson Mill
How is Pak Mail Anderson Mill rated?
Pak Mail Anderson Mill has a 4.1 star rating with 144 reviews.
When is Pak Mail Anderson Mill open?
Pak Mail Anderson Mill is closed now. It will open at 9:00 a.m.
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