This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Pacific Honda
- Car Dealers
- San Diego, CA
About this business
Pacific Honda is a member of the Sunroad Automotive Group and we’re proud to say that Sunroad Enterprises has been in business for the past 36 years, right here in San Diego, CA. We look forward to working with you soon so contact us today and take a new Honda Accord for a test drive!
Location details
4761 Convoy St, San Diego, CA, 92111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Pacific Honda's ****************** is THE WORST - here's my experience the last 2 days:9/25: Called to schedule warranty replacement of leaking brake fluid cap, on hold for 10 minutes, so switched to Chat, which schedule an appt while promising me a Service Advisor would call me back.4 hours later, no call back and still unable to get an advisor on the phone.9/26: Chatted again, was told an advisor would call - no call back.9/27: Called at 10am, pressed "speak with an advisor" and when someone answered the phone, I assumed i... read more
Business response:
Spoke with customer and apologized for the inconvenience. Parts manager called and is mailing part.
0 stars Had a contract on a 2024 Honda civic sport. They said they would hold it for me, then come back and said it just got sold while we were talking. This was the way they treated my nephew who they new was a young 19 year old Marine stationed at *******.
Not worth the time. We were looking to sell a Honda Civic, and while we had several offers around 8k, Pacific Honda was the highest at 8.7k which they assured as long as major repairs arent need. I took time off work, and the inspection took an hour. Afterwards, the Honda employee (****) said it was in great condition but the brushes need to be replaced, as well as needing new windshield wipers. I had recently taken the car to a third party mechanic, and the brushes were fine (and if needed to replace were only a few hundred... read more
My recent experience with Pacific Honda (PH) is by far the worst ever. On Apr 4th, I dropped off my car at 9:30, per appointment, for a 60k maintenance and AC repair. By ~4pm, no one had called, so I phoned to get an update. I finally managed to get someone after several attempts and was told that my assigned service advisor was not working that day - is that a joke?! Afterwards, we called numerous times over the next 2 hours, but couldnt get any information. Our car was left at PH overnight and, consequently, we had to make... read more
Great sales and service. We have purchased our last 3 Honda here and used their service department every maintenance. Great staff.
My car was dropped off 2/10 at 12:30. I was greeted by *****, a service advisor, and was lead to the service center. ***** filled out the form taking down the information I provided and even double checked my contact information. My intention was to get a brake fluid exchange, transmission service, replace my tire rod ends, and an alignment. I stressed that I needed my car before Monday as I had work. ***** said that it would be done by Saturday and that he would be in touch with me. Friday and Saturday no one called despite... read more
Business response:
Had customer come back in on the 23rd of February. We provided her with a loaner at no charge to look at her vehicle again. She approved a transmission service and wanted her tie rods checked out. When we gave the customer the estimate she declined the service and decided to go to an independent shop. We also did not charge the customer for any diagnosis or the transmission service.
RecommendedExcelente servicio! Muchas gracias Sr.Roberto por sus atenciones y satisfecho con el servicio.
Tyler and Kalen were amazing through the whole buying process. Tyler went so out of his way to show us multiple options and was so accommodating without being pushy. Kalen was patient while insurance gave me the run around and helped myself and my mother to better understand what we were paying for and why it was essential. I really appreciated their help.
I just had a battery change but they exceeded my expectations. I was told that it will take from 1 hour to an hour and half but it only took less half of the time. The employee explain to me everything and given me options. Very professional, respectful and courteous.
Frequently asked questions about Pacific Honda
How is Pacific Honda rated?
Pacific Honda has a 4.6 star rating with 5,590 reviews.
When is Pacific Honda open?
Pacific Honda is closed now. It will open at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com