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Ourisman Fairfax Toyota-Scion
- Automotive
- Fairfax, VA
About this business
Ourisman Fairfax Toyota is proud to be an automotive leader offering the broadest selection of Scion and Toyota vehicles in Fairfax as well as the Washington DC, Alexandria, Arlington, and Vienna areas. Since our first day of business, Ourisman Fairfax Toyota has been fully devoted to providing you, our customers, with the best selection of vehicles. With convenient hours to best fit your busy schedule, we also provide the service you need in a timely manner and at a price that you can afford.
Location details
10287 Fairfax Blvd, Fairfax, VA, 22030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
RecommendedGood service, with car washed and a discount.
Business response:
Hello Monte, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future! Best wishes, Ourisman Fairfax Toyota
The best customers service! They are very helpful.
Great purchase experience on a certified RAV4. Great follow up after the deal closed. Sales, service and finance were responsive to our needs. Second purchase with them. No regrets.
The process was great and sales man was easy to work with this difficult time. I’d recommend them to anyone looking for a loan!
Business response:
Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
I have been taking my 2007 Toyota Avalon to Ourisman Toyota for service since I bought the car new from Ourisman. I have never had a problem with their service department. I have found each service rep to be professional, courteous and knowledgeable. My car is always ready on time and, if not, I am offered a loaner for the day. I would never think of taking my Toyota anywhere else for service. Trust is paramount and I trust Ourisman Toyota!
All my service orders are done on time or ahead of promised time.
Pretty crummy experience. My son dropped his Yaris off on Saturday, June 30, 2020 at 3:00 PM for an oil change and to get an estimate on getting a latch replaced. The service department is open until 6:00 PM. He was told by the Service Rep, William, he would call with the estimate for the latch replacement. But he didn’t say which day he would call. Both my son and I called repeatedly on Saturday and left text messages at the number William provided. We got a short reply to one test, asking what we wanted. No further respons... read more
Business response:
Harry, we regret to hear that you have had a negative experience with us and apologize for the frustration. Our manager Michael Neumann will be sure to reach out to you shortly.
Bought a used Subaru for my son who lives in Virginia. We were told that the car was solid. We did not purchase warranty bc of this statement. Brought the car home to Ohio and found two major leaks. One to the power steering and one still working on. The windshield wipers didn’t even work on the way home through a heavy storm and we had to pull over till it passed. Called sales manager and he basically told me too bad bc we didn’t purchase the warranty. He was not willing to talk about the costs. Do not recommend at all!
Business response:
Becky, we regret to hear that you had a negative experience with us, but we would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (703) 359-1010 so we can work towards a resolution. We look forward to hearing from you.
They'll point on factory warrant issues and get cracking on them right away. Didn't have to worry about cost or coverage, even gave me a loaner car free for the day.
Business response:
Hi Kevin, thank you so much for your positive comments about Ourisman Fairfax Toyota! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Frequently asked questions about Ourisman Fairfax Toyota-Scion
How is Ourisman Fairfax Toyota-Scion rated?
Ourisman Fairfax Toyota-Scion has a 3.5 star rating with 202 reviews.
When is Ourisman Fairfax Toyota-Scion open?
Ourisman Fairfax Toyota-Scion is closed now. It will open at 9:00 a.m.
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