Option 1 Legal

Cheryl A 

on BBB

3 months ago

I have the same issues as all the other complaints. $11,000 in upfront fees. Did not respond to court orders and those fees have been added to my debt. 2 1/2 years after contract expiration still paying 538 per month with no contact from Option One. Not seeing any settlement actions and still owe $4000. The 11 grand upfront would have been enough to pay off the final debt. So very sorry we contracted this firm. 

Cliff R 

on BBB

7 months ago

FOR WEEKS NON STOP, ON PHONE, ONLINE TRYING TO GET AHOLD OF YOU. TODAY I LET MY PHONE WAIT FOR OVER 4 HOURS AND NOOOOTHING! I HAVE A NICE SIZE GROUP OF PEOPLE AND A LAWYER THAT WILL BE TAKING YOU GUYS TO A COURT. WIN OR LOSE, ITS A PROCESS YOULL HAVE TO GO THROUGH, YOU KNOW SINCE YOU CANT ANSWER ANYBODY, FIGURED ID GIVE YOU SOMETHING FUN TO DO. YOU GUYS *******SUCK AND AT THIS POINT ITS CALLED THIEF 

Derrick A 

on BBB

7 months ago

I've been in a program with Option1Legal for a little over 4 years now. I missed 3 bi-weekly payments. I logged into the Option1Legal customer portal and saw notifications about my missed payments. I clicked the hyperlink in a notification and the message said I could email/call for help. Their hours are (9a-5p) and so are my working hours. So I emailed 3 times and finally got a response saying I had to call in. I called in... waited on hold for 47 mins and then hung up because I had to get back to work. I called again the n... read more

Isidro f 

on BBB

10 months ago

I have the same problem, after four years they are scamming me.they only resolved three credit debt,one to go the biggest one ? No progress yet, I call them to ask questions about the pre settlement progress no answer are they closed good question does any one know. 

Amber C 

on BBB

11 months ago

I don't know how these people sleep at night. I reached out to them for help consolidating my debt after my divorce. The crazy thing is I could have done better on my own. I just handed them my money. I had $34k in credit card debt with no interest for 18 months and a credit score of ***when I signed up with them. Now 4yrs and 3 months later..I still owe 17k and I have a credit score of ***. After making payments of $500/month for 4 yrs. The majority of the money I sent in went to fees ?? Hopefully they are shut down before ... read more

Vicki C 

on BBB

a year ago

DO NOT USE THEM!!!! Worst company ever. They stole my money just like they did everyone else. i wish i would have known prior to signing up. I have called them multiple times and nothing is getting done. 

Kelly O 

on BBB

a year ago

Awful company we’ve been paying them for four years, over $600 a month. They have received just under 35K from us and have settled less than 50% and are now stating that we have to continue to make payments to them for the remaining settlement until September 2024 when I original agreement said we had to make these payments for four consecutive years until August 2023. There is over $10,000 in unknown fees that they have charged us and taken and we are no better off debt wise. DO NOT USE THIS COMPANY 

Thomas P 

on BBB

a year ago

Better off declaring bankruptcy than dealing with this company. Just paid my last payment, 42nd payment, 20% of my debt has been supposedly dealt with and they say they need another 10 payments to finish their contracted job, Scam $19000 paid and the only thing they've done is set up a payment plan with 1 debtor, been sued an lost on 3 debtors because they never even contacted the company's...Joke 

Andrea C 

on BBB

2 years ago

Option One is a scam....As I am reading all of your reviews I am going through the same situation with this Company. I already made my payments of $400 for 42 months which is almost 17,000. They have only paid 2 of my credit cards which they settle for $5000. Now they want to extend the program so I can give them more money. So what happened with the $12,000 that have already paid??? like seriously. That is not what we agreed on from the start they said, I was only going to pay $17,000 and they will cover all my debt. I gues... read more