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Optimum RV
- RV Dealers
- Ocala, FL
About this business
Optimum RV is a Full Service RV Dealership located in Ocala, Florida. From humble beginnings we have emerged into one of the State's finest RV retailers. We are a Non-Corporate Family owned store. It has NOT been our goal to be the Biggest but rather The Best, providing Optimum Selection, Optimum Pricing and Optimum Service! Not by coincidence this has made us into one of the Country's largest dealers. Now Open, our NEW 27 acre facility features RV's displayed in a beautiful, picturesque setting with full shade under Giganti... read more
Location details
7400 U.S, US-441, Ocala, FL, 34480, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
****** say one thing does the opposite. I want to buy a unit an they said we just got the unit in. Waiting for a higher bidder
Business response:
*****, Thank you for speaking with our customer service manager regarding your concerns. You expressed frustration because we couldn't agree on the purchase price. Our top priority is to find the perfect RV for our customers at the most affordable price. We appreciate the opportunity you gave us and regret not being able to reach a purchase agreement. Thank you, Optimum RV Management
Companies finance office fraudulently filled out my credit apps after having me fill out the correct information by hand on another credit app form recently found out after researching what to do about not being able to afford payments when I noticed the monthly income amount they sent to the finance agencies was more then double what I provided when asked to produce this document to me from my file staff put me on hold and returned several minutes (with multiple others heard discussing why I was requesting this particular d... read more
Business response:
******************, Thank you for bringing this matter to our attention. We have completed a thorough investigation into the matter and here is what we found. All the information used to secure financing was provided to us by you. You also initialed the credit application stating that the information we were going to use was accurate before we submitted the information to the bank. We have our customers review this information to check for any typos or errors. By initialing this page, you are agreeing that everything th... read more
This is the last place anyone needs to look for an RV Im 60 years old and bought any vehicles, but this is the worst by far. Worst deal too.
Business response:
<p>****,</p><p>Our customer service manager will be in contact with you to get additional information so that we can assist you with your concerns. Our number one priority is our customers satisfaction, and we will do our best to turn this around for you.</p>
I would not recommend buying from optimum. We bought a 2021 Thor challenger a year ago. When we picked up the ** the first issue was the stove top had been taken and the power cord, which was replaced with a broken one that wasnt even for our **. Lots of broken parts, mostly mechanical, water pump, water heater, washer, dryer, D/S slide, P/S slide, navigation system just to name a few. ** had previously been flooded and with broken slides continued to flood.The worst of the water damage was the bottom stair leading outside c... read more
Business response:
Dear *******************, We appreciate your feedback and are sorry to hear that you were not satisfied with the service we provided to you and ******************.Unfortunately, despite our best efforts to help you, it is unfortunate that you still felt we deserved only a one-star rating. Please keep in mind that we take all concerns very seriously and have tried to resolve any issues you presented,even when those issues were outside of our control. We understand that you had concerns about the stairs on your **, and our t... read more
BEWARE!!Optimum RV (OCALA) has no concern for their customers. We purchased an RV that was on consignment (we were aware of that part) what we didnt know was it did not have a clear title. The title had a lien on it. It took 4 months for us to get our title/tag/registration. Absolutely no-one at this location had the decency or concern to neither notify us nor return ANY phone calls and messages. Every phone call made to them, anyone who answered the phone was the manager and would check into this and call us back. Guess how... read more
Business response:
<p>*********************, Thank you for providing us with your feedback. We completely understand how frustrating the delays you encountered with the registration and title of your RV were. During the process, we remained in communication with you and explained that the holdup was due to the bank's failure to properly file the lien release request. This, in turn, made it difficult for us to obtain the title and caused the delays that you experienced. We want to emphasize that we did not intend for this to happen and sincere... read more
Hard to give a 0 rating when there was some kindness but overall absolutely incapable unresponsive service department as of May 2024. Much money was spent to redesign the building and increase sales department however very little service to back up the warranty work that most new RVs require the first year. Strongly recommend to buy elsewhere.
Business response:
<p>*******,</p>We regret to learn that you have encountered problems with our service department. A member of our leadership team will reach out to you soon to discuss this issue in detail and work towards a swift resolution. Thank you, Optimum RV Management
DO NOT BUY FROM OPTIMUM ************ starts at the top ************** Chief Operating ******** ************ General Manager, ***** and finally ******* the director of customer relations. There is no recourse and no one will help you. My husband and I were so excited to buy a 2017 Thor Venetian m37. We worked with ***** and ******* and asked them to please be our eyes on the exterior paint We were driving 2600 miles EACH WAY in r RV that we were going to trade in to buy this coach. We FaceTimed ***** and ******* and knew ther... read more
Business response:
****, Thank you for sharing your feedback with us. We are sorry to hear that you were dissatisfied with the ** you chose. We understand that you might feel like we did not provide you with all the information you needed to make an informed decision, but we want to assure you that we always aim to be transparent and provide our customers with all the details they need. Our sales staff put in a lot of effort to show you the ** in the best possible light, even when you couldn't be there in person. We sent several videos that hi... read more
We bought a 2018 coachman in January 2024. We did a walk through but did not turn on tvs. The person said they had no reception in their area. We went camping for 2 days. We returned the coach because tv wouldnt work properly. The shop manager said they should fix it. The office called the warranty we had bought through optimum rv. They said it was a pre existing condition so they would not cover. It now late march and optimum rv will not cover it. I will not recommend this company to anyone
Business response:
<p>********************,</p><p>Thank you for speaking with our **************** Manager and our service team in ********. We will continue to work with you until the repair is complete.</p><p>Please contact our **************** Manager directly with any questions or concerns.</p><p></p><p>Optimum RV Management</p>
Made promises for missing items they didnt keep.Theyre ready to go camping inspection is a joke it was never finished.The salesman promised me the unit had been totally serviced and gone through. That was a lie. The A Service due light came on within 2 miles of leaving the dealership, so I guess they kept turning it off when they started it up. I informed them of this and asked them to cover it but they havent. I spent $1076 at ******** when I had the warranty work done on the sliding door they said they would pay for but th... read more
Business response:
<p>************,</p><p>Thank you for taking the time to notify us of this issue. Your feedback is greatly appreciated, and we want to assure you that we are actively working on finding a solution. We understand the urgency of the matter and are committed to resolving it as quickly as possible. Thank you for your patience and understanding.</p><p>Optimum RV Management</p>
Frequently asked questions about Optimum RV
How is Optimum RV rated?
Optimum RV has a 3.9 star rating with 3,955 reviews.
When is Optimum RV open?
Optimum RV is closed now. It will open at 8:00 a.m.
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