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Optimum RV
- RV Dealers
- Ocala, FL
About this business
Optimum RV is a Full Service RV Dealership located in Ocala, Florida. From humble beginnings we have emerged into one of the State's finest RV retailers. We are a Non-Corporate Family owned store. It has NOT been our goal to be the Biggest but rather The Best, providing Optimum Selection, Optimum Pricing and Optimum Service! Not by coincidence this has made us into one of the Country's largest dealers. Now Open, our NEW 27 acre facility features RV's displayed in a beautiful, picturesque setting with full shade under Giganti... read more
Location details
7400 U.S, US-441, Ocala, FL, 34480, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Very disappointed in the customer service at ********************** in ************. We have a trailer on consignment with them for almost three months. They started out great with lots of communication via e-mail and phone calls. Once they received our trailer on the sales lot, all communication ceased. I am trying to find out if the trailer has been sold and a couple other issues I need answers to. These people do not answer the phone and if you can get through to a voice mail, they do not call you back. I have been trying... read more
Business response:
<p>********************, We are sorry about your experience at our ********* location.Our consignment manager will continue to be your point of contact for any further questions or concerns. You can also reach out to us via email at ************************************** We appreciate your business and are committed to assisting you in any way we can! </p><p>Thank you, Optimum RV Management </p>
We were very pleased with Optimums Ocala location. Our salesman went above and beyond to please us. The finance specialist did an outstanding job at getting us a great interest rate and worked hard to get us a lower rate for extra coverage. The day we picked up our unit, things were a little off schedule and because my husband and I had some business to take care of the assistant sales manager did our walk through with us so we werent delayed. The salesman even came in on his day off to make sure we were taken care of. My hu... read more
Business response:
<p>Dear *****************,</p><p>Thank you for taking the time to share your recent experience at our Ocala location. We are thrilled to hear that our team provided exceptional service for you and ****************. Your business is highly valued, and we are here to assist you with anything you may need.</p><p>Sincerely,</p><p>Optimum RV Management</p>
WORST PURCHASE OF MY LIFE CANNOT BELIEVE HOW TERRIBLE THIS PL**E IS. Purchased ****************************************** NOVEMBER. Knew we made a mistake after dealing with the service department just trying to get updates on delivery. When we got it found the ** didnt work got a nasty SERVICE ADVISOR ********, never got them to take care of it found another person who was able to get it covered under warranty and we installed it ourselves. Fast forward to 3 weeks ago, we came home to a small leak in the living room slide, ... read more
Business response:
*****************, We appreciate you bringing this issue to our attention.Customer satisfaction is our utmost priority. We regret to learn that your experience with our service advisor did not meet our high standards. Rest assured;we have communicated your feedback to their supervisor. Routine maintenance is essential for your **, as it ensures that the roof is properly sealed and minimizes the likelihood of leaks. While routine maintenance alone cannot guarantee that your ** will never leak, it significantly reduces the ri... read more
My wife wanted to buy an RV and move to Gainsville florida.I started the purchase because i had the best purchase rating.We started the purchase and about 3 days later i had a medical breakdown.I am a 74 year old Vietnam Vet with Bi-Polar.I called the finance company and the sale had not gone thru so i stopped it.Then i got a call from Vincent in finance.When he found out i had stopped the loan he told me to open it because he had two buyers.I told him i could not make the payment.He assured me he had it sold and i would not... read more
DO NOT BUY FROM THEM. These people at the Festus store get you in, you buy and they never respond to any calls. Paperwork was messed up 3 times that required us to drive an hour and 1/2 to resign. We did not get the title needed to register the camper on time, had to pay a late fee of $25 after repeatedly calling. We bought the extended warranty and decided to sell our camper, we called on what we needed to do and find out if it is transferable. We were told it is NOT transferable so we proceeded to try and cancel it. This w... read more
Business response:
*****, We apologize for the inconvenience that you and ********************** experienced during your buying process and your attempts to cancel the purchased warranty. Since ********************** bought the ** from our Festus location in November 2023, we have implemented personnel changes and are focused on training to ensure that this situation does not occur again. We sincerely apologize for any frustration this may have caused. Our goal is to provide all our customers with a smooth buying experience, and we regret fal... read more
My husband and I purchased a 2012 Thor. We filled out all of the paperwork and everything was signed on June 30th with the promise of picking up the motorhome the following weekend. They called to tell us that they were installing new tires on the motor home and bumped our pick up date. We showed up to do the walk through as scheduled and were informed that it would be a wait as the tires were not complete yet. Waited approximately an hour and were taken out to the motor home. During the walk through we were told that the le... read more
Business response:
<p>Dear *******************, We appreciate your feedback and deeply regret the inconvenience you experienced. Please be assured that our finance team has unwound the deal as promised. The unwinding of a sale involves several steps and procedures, which can delay the process. We began the unwinding process on July 12th and the full payoff was received by the lender on July 31, 2024.</p><p>Please let us know if you have any additional questions or concerns. Thank you, Optimum RV Management </p>
Optimum in Festus, **, put multiple posts for the same camper in ******** marketplace with different prices. Refused to honor price of lowest priced add and then tried to add a processing fee for a used camper that they listed in ******** Marketplace. Sketchyyyyyyy
Business response:
********************, Thank you for bringing this matter to our attention. We have fully investigated this matter and here is what we found: There was an incorrect posting for the camper listed at $8000.00 instead of the correct price of $8940.00. However, we were willing to honor the incorrect price of $8000.00. In addition to the sale price would be our prep and delivery costs, tax/tag/title, and our dealership documentation fee. Those additions are standard and are attached to all new or used purchases. If you have any q... read more
My name is ***************************** and we went to optimum looking for a travel trailer camper, we was told to get on a golf cart and that we would be shown around. All of the campers we went thru all needed some type of repair except for the new ones, the used ones all had some sort of damages, water damage, missing ac units, missing toilets, missing cabinet doors, and etc.. was told by salesman ************************* that they fix anything that's wrong with the campers. I fell off the bottom step of 1 of the camper... read more
Business response:
*********************, Thank you for working with our General Manager at our *********** location. We are deeply saddened to hear that you injured your ankle, and we hope that you recover quickly. If you need anything further,please reach out to the General Manager or our **************** Manager. Sincerely, Optimum RV Management
Optimum RV misrepresented what they could do. Over and over again we were told the ** would sell fast if we did consignment. They would do all this advertising to get it sold. they gave me a price for consignment and I thought was reasonable. time passed with nothing. I looked on their site and you have to go to the very end to find. I asked about buying out right. The rep offered a number saying I will need to get approval. Why would the rep offer anything if has no authority???. Days later they came in $4000 less and offer... read more
Business response:
<p>***********************, Thank you for contacting us. When we consign an **, we market the ** and show it to customers as they tour our lot. Although we cannot guarantee how quickly an ** will sell,we prioritize selling the ** for our customers. Our consignment specialist spoke with you about Optimum RV purchasing it from you and mentioned that any offer would need approval. Once she received the approval, she presented our highest and best offer to purchase the ** from you, but you did not agree to the amount. We have f... read more
Frequently asked questions about Optimum RV
How is Optimum RV rated?
Optimum RV has a 3.9 star rating with 3,955 reviews.
When is Optimum RV open?
Optimum RV is closed now. It will open at 8:00 a.m.
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