Optimum RV - Ocala, FL

Rick P. 

on Birdeye

2 years ago

This is the most unprofessional business I have ever encountered. They have extremely deceptive practices and lack any customer service skills. If you want to be lied to regularly and have horrible customer service then buy an RV at Optimum. Every time I have gone to Optimum I see other customers very upset and unhappy. It is amazing how this place stays in business. Stay away from this place you will not be happy. Just read the reviews that's all you need to see to make this decision. I wish I would have looked at re... read more

Jon S. 

on Birdeye

2 years ago

We purchased a 2020 Keystone Carbon back in May/June of 2021 at the Ocala Optimum RV location. We asked to do a visual inspection of the roof and they denied us that due to liability but then stated that the Service Technician would walk it and take pictures and a video and send us a copy. They also claim and gloat that they make sure they seal all of the equipment and cracks on the roof before every unit goes off the lot. Well to make a long story short the Technician took a video from the ladder attached to the unit's far ... read more

Bertram L. 

on Birdeye

2 years ago

I visited the Optima dealership in Ocala, Florida. My sales person Kyler was excellent . I was impressed with the excellent inventory. Even though I did not purchase I definitely plan to return to this dealership.  

klixk 

on Birdeye

2 years ago

james godsey helped me get a rv would recommend %100  

JoEllen G. 

on Birdeye

2 years ago

If there was an options for a negative star it would be my choice! I have never in my life dealt with such a horrible company. They lead us on for weeks and weeks leaving us without a place to live without a single care. You can never speak to the same person. One lie covers the next. We purchased a used Hurricane leaving a $5K deposit, the signing it's self should have been enough to make us run for the hills, with the forced high speed signing, lies about the storage contract and the fact that we were told, sure you c... read more

Steve Y. 

on Birdeye

2 years ago

First of all, the deal was pretty good. It was all they did AFTER the sale that made it such that I would recommend finding a better dealer --that price on the front end isnt the whole story. First of all, if you know anyone who has purchased an extended warranty from these bubbas, please encourage them to check what they were promised vs. what they actually got --call the warranty company and ask for a copy of the contract. I did place that call to "National Warranty" (I don't like their attitude), but based on noth... read more

Brad B. 

on Birdeye

2 years ago

well to put bluntly the service department are liars, lazy and can't seemed to be bothered to do their job. I have our travel trailer in their for over 3 month for warranty work and every time we call it goes straight to voicemail with no return call, this has been going on for 2 weeks now. Ask to speak to manager and fed line of BS why they can't take calls. I would highly recommend never buying from them once you do they could care less about you and don't even have enough respect to call you back. 

betty c. 

on Birdeye

2 years ago

I wasn't to sure about this hobby but they helped me find something that was not to big 

bob t. 

on Birdeye

2 years ago

I was very unhappy to hear I had to wait in a line of people after driving a hour, just to get a salesman. Selection was great, gave me a good deal. My salesman Kiefer was a hoot, make it very fun.