Opes Advisors

Bernt O 

on BBB

5 years ago

Zero stars, couldn't submit this without giving 1 star. Far and away the most incompetent institution I've ever dealt with. Applied for a VA home mortgage in late Dec 2019. It should have closed within 30 days. I was working through a mortgage broker. The underwriter kept requiring insane conditions and asked for a mountain of documentation. When I provided some documents as requested, she wanted them signed. I signed them, sent them back but nooooo, my wife needed to sign them also. Can't understand why that couldn't be sti... read more

Bernt O 

on BBB

5 years ago

Zero stars, couldn't submit this without giving 1 star. Far and away the most incompetent institution I've ever dealt with. Applied for a VA home mortgage in late Dec 2019. It should have closed within 30 days. I was working through a mortgage broker. The underwriter kept requiring insane conditions and asked for a mountain of documentation. When I provided some documents as requested, she wanted them signed. I signed them, sent them back but nooooo, my wife needed to sign them also. Can't understand why that couldn't be sti... read more

Richard C 

on BBB

5 years ago

I absolutely can't believe that Flagstar can have a good BBB rating when the customer reviews are overwhelmingly negative for good reason. I have never experienced such incompetence. My payments and the forms I send them (and I started tracking them) arrive in an average of two days but their correspondence takes over 10 days. I believe they are purposefully backdating correspondence which always makes things out of synch. Further, I have had to prove that I have submitted paperwork multiple times, at one point, I had an hon... read more

Richard C 

on BBB

5 years ago

I absolutely can't believe that Flagstar can have a good BBB rating when the customer reviews are overwhelmingly negative for good reason. I have never experienced such incompetence. My payments and the forms I send them (and I started tracking them) arrive in an average of two days but their correspondence takes over 10 days. I believe they are purposefully backdating correspondence which always makes things out of synch. Further, I have had to prove that I have submitted paperwork multiple times, at one point, I had an hon... read more

Hearherm 

on BBB

5 years ago

Instead of offering deferments they have a terrible forbearance plan for Covid-19. This program provides a 6 month forbearance for eligible opt-in customers. At the end of 6 months you'll need to make all 6 payments or break payments up to pay in addition to your normal monthly payment. If you are unable to there's a third option that they are being extremely vague about. 

Hearherm 

on BBB

5 years ago

Instead of offering deferments they have a terrible forbearance plan for Covid-19. This program provides a 6 month forbearance for eligible opt-in customers. At the end of 6 months you'll need to make all 6 payments or break payments up to pay in addition to your normal monthly payment. If you are unable to there's a third option that they are being extremely vague about. 

S Hunt 

on BBB

5 years ago

My mortgage lender sold my highly rated mortgage to this less than zero star outfit in August 2018. Between August 2018 and December 2018, I placed over 12 documented calls to try to resolve why this bank had purchased outrageously expensive flood insurance on my behalf, although I had adequate coverage through another policy. I sent copies of the insurance through registered mail, uploaded copies through their website, spoke and recorded conversations with multiple agents and supervisors to no avail. They continued to charg... read more

S Hunt 

on BBB

5 years ago

My mortgage lender sold my highly rated mortgage to this less than zero star outfit in August 2018. Between August 2018 and December 2018, I placed over 12 documented calls to try to resolve why this bank had purchased outrageously expensive flood insurance on my behalf, although I had adequate coverage through another policy. I sent copies of the insurance through registered mail, uploaded copies through their website, spoke and recorded conversations with multiple agents and supervisors to no avail. They continued to charg... read more

dee paulson 

on BBB

5 years ago

they doubled up on mortgage payments for months. even after contacting customer service nothing has been rectified. where is all that extra money and why is it not being applied to my payments? on line banking is not corresponding either. starting to feel like Wells Fargo!