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One Touch Auto Repair
- Auto Repair
- Knoxville, TN
About this business
Welcome to One Touch Auto, we are a locally owned and operated business. we are your one-stop auto service headquarters for quality auto service and complete line of quality tires for your needs. For years we have provided the latest products and unprecedented service for everything we sell. We have a state-of-the-art facility to service any make or model vehicle and diagnose any issue. Visit our online catalog for the tires you need, or come by and meet us and see why we are south knox's fastest growing dealer alternative a... read more
Location details
6735 Chapman Hwy, Knoxville, TN, 37920, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I was charged $120 for one hour of labor to put my car up on the lift and tell me that my exhaust system needed replacing due to rust. I was told that this was the standard diagnostic fee. I called around to other shops in the area and learned that $40 and even free diagnostic inspections are the norm for muffler and exhaust systems. I feel that I was exceedingly overcharged for service provided, and no longer trust this shop.
Over priced. Repairs don’t last I had several repairs done spent thousands of dollars and always just out of warranty. Owner doesn’t offer much help or care about return customers. I was told McDonald’s doesn’t give discounts for returning. After spending a good sum of money and repairs not even lasting 6 months to a year more than once or one repair. Owner wanted me to pay for my vehicle to be towed 3 hours away from a shop that clearly stated something went wrong when the repair was done. Offered no assistance for that and... read more
Business response:
As I’ve already said you continue to complain about how we should pay to repair your car, but you refuse to accept that your car is not slightly out of warranty but it was thousands of miles past warranty. The good customer service was us telling you to bring the car back to us and we would help you, however the bad customer feels as though she is right and wants to throw a temper tantrum and complain everywhere she can. When are you going to act like a grown up and come to terms with what a warranty is?
RecommendedI came in to have my brakes done today to find out my brakes were fine and I had a totally different smaller issue. The one touch crew did an amazing job explaining the issue and getting it fixed quickly for my family and i. My car finally feels normal and The communication/prices were great. Thankyou guys!! I would definitely recommend.
N/A 👎👎👎👎👎 HORRIBLE! 👎👎👎👎👎👎😤😤😤👎👎
I have taken 3 vehicles there for service and am extremely pleased with their work. One for an AC condenser replacement, one for brakes, and another for brakes and shocks. Their pricing is fair, meaning you don't feel ripped off when you leave. But, the quality of what they do is top notch and on qualifying parts they are backed with a 2 year 24k mile warranty. I recommend them to anyone needing their cehicle repaired who wants it to last.
Great auto repair shop. Only place that touches our cars!
A1 service won't srew you over fix the right problem right away
Business response:
nikki is the manager Richard is the owner
Frequently asked questions about One Touch Auto Repair
How is One Touch Auto Repair rated?
One Touch Auto Repair has a 4.1 star rating with 342 reviews.
When is One Touch Auto Repair open?
One Touch Auto Repair is closed now. It will open at 8:00 a.m.
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