Old National Bank

Kay J. 

on BBB

5 years ago

My credit report was recently fraudulently flagged for non-payment by First Midwest bank. I have had an open account with them since February 2019. The issues started when first midwest bank continuously removed my automated payments. I had to call in almost every month to fix/resolve those issues. First Midwest failed to inform me (other their other customers - please read the forums and reviews) that they were experiencing major difficulties with their payment system; so much so that they created an entirely new one this y... read more

Tenee C 

on BBB

5 years ago

I hate to put this on the Buffalo Grove Branch, because the real issue I have is with online banking and the customer service team but I honest don't care about how badly FMW looks anymore. It's kinda like how you guys don't care about my money. This year, I got into a little financial trouble, I had to go to the hospital for a chronic illness and of course, Covid plays a part in everything. I opened a loan a while back and was making payments regularly and on time, double payments actually, due to an issue on First Midwest'... read more

Nicholas D 

on BBB

5 years ago

I had a personal loan with First Midwest starting 11/2019. I paid on time every month. On May 1, 2020, I called First Midwest to obtain a payoff quote and immediately submitted payment for that amount. The payment cleared my bank account on May 4, 2020. This morning (7/4/2020), I received notification from TransUnion that First Midwest reported my account delinquent and have sent it out for collections. This may just have been a mistake on their end but I have not received a single notification that my account was "past due.... read more

Ma 

on BBB

5 years ago

Horrendous customer service! Employees don't know their own policies or procedures. Its taken me over 4 months to set up auto draft for my loan and still unsure if its going to work this time. I have been told several times that the issue was resolved and yet still received letters saying account was over due. Originally told (around March of 2020) that it was good to go yet here we are in June with little resolve. I did talk to a manager there today (6 June 2020) and told again that its taken care of. We shall see. I would ... read more

Bridget T 

on BBB

5 years ago

With over 30 years in the consumer services field myself, I understand the value and need to share not only legitimate complaints, but positive feedback as well. Unfortunately, this is not the latter. I cannot begin to share in depth the nature of my dissatisfaction with this organization and the parties who handled my refinance. It was headed by Chris B, loan originator. We certainly recognize that times have changed with the Covid-19 pandemic and I listened to that as an excuse for weeks, and accepted it generally as to be... read more