Ogden Regional Medical Center

Business response:

Thank you for your comments, we truly value all feedback and we do understand your concerns. We would like an opportunity to explore your situation further to see if we can connect you with financial resources to help you get the care you need. May we provide you with a local contact for assistance?Please contact Ryan, our director of patient accounting at 801.479.2144 or via email: ryan.perala@mountainstarhealth.com. 

Business response:

Hello Josh, thank you for your comments. We truly do value all feedback, but we are troubled to hear that you were not satisfied with your experience in our Emergency Department. We would like to discuss this with you at your earliest convenience, please contact Janet, our director of emergency services, at 801.479.2346 or Andrew, our chief medical office,r at 801.479.2940. We hope you are feeling better, and thank you, too for the nice comments about our nurse and x-ray tech. 

Business response:

This is important, and we appreciate you sharing your thoughts and feelings with us. We know that you expect all caregivers to act professionally and treat everyone with courtesy and respect and we expect that of everyone on our staff as well. We'd like to learn more about what happened and would appreciate it if you would share more details with us, please contact Scott, our director of laboratory services at 801.479.2834 or our administration at 801.479.2044. Thank you for your comments. 

Business response:

Thank you for giving us a great score! Our dedicated staff takes great pride in serving the Northern Utah community. We are happy to hear that our lab services have met your expectations. 

Business response:

Thanks, Santa! We are pleased to know that you are feeling "ho-ho-ho" about us! We know you have a busy schedule ahead for the next few weeks and we are happy to help you stay in shape. We are also so pleased to know that we're on the "nice" list! 

Business response:

Hello Lauren, thank you for your comments, we do appreciate your feedback and while we are happy to hear that our ER staff met your expectations, we are also saddened to learn that our Hospitalist did not. We would welcome and opportunity to learn more about why you are feeling dissatisfied with your care and would invite you to contact Elizabeth, our chief nursing officer, at 801.489.2044 or we can contact you if you prefer to private message us a phone number.