Jem Bunn on Facebook
a year ago
03/29/2019, 04:29 AM
We used go to Ocean Smile Dental before it changed HB Smile Dental and they were always very pleasant and professional. Unfortunately the same can’t be said for this place: do not go to this place they are so unprofessional, I made an appointment 6 months ago but never received a reminder and when I showed up they said they were unprepared. To make matters worse they said that cleaning was not included in our PPO plan and that they would do X-Rays instead. When we mentioned that we’d already did X-Rays 6 months ago they said that the insurance covers them every 6 months. Upon checking with our insurance the insurance confirmed that this is entirely untrue: cleaning is part of our coverage and X-Rays are only covered once per year not every 6 months as HB Smile claims! To put the final lid on they claimed a service that was performed for my wife in December again in March of this year although my wife hasn’t seen them since December. The insurance confirmed that they claimed the same amount twice, this is starting to sound like insurance fraud!
YOU DEFINITELY WILL NOT BE SMILING AFTER GOING TO HB SMILE!