Northwestern Medicine Ophthalmology Winfield

Aang M 

on Google

a month ago

If I could give this place a zero I would. I have filed several complaints regarding an unprofessional and unethical Ophthalmic Technician by the name of Quiana “Regina” Torres. She is frequently under the influence of THC at work and in possession. She frequently violates ethical standards and policies, and steals company time, by creating social media content and posting such content while on the clock. Oftentimes, including her patients in the content. Not to mention, creating explicit/sexual content at work. Her colleagu... read more

Donna Manley 

on Google

2 months ago

Dr. Jain did a fine job in removing my cataracts. He was very caring. However, the billing department will not acknowledge that Dr. Jain quoted me $1,200 for a toric lens, which medicare does not pay for, and which I paid prior to the surgery. He also quoted me $1,200 for use of the laser for astigmatism correction in the other eye, which I also paid prior to the surgery. I am still being billed for the toric lens. Frequent contacts with billing do not produce results. Even after requesting a review and dispute, I am still r... read more

r.roch623 roch623 

on Google

3 months ago

The medical side of this practice is fine, but the front desk customer service is deeply disappointing. This was my mother’s second time here, and both times Nancy, the patient representative, was incredibly rude, abrupt, and unwelcoming. Today, instead of a greeting, she harshly asked my mother, 'What are you doing here?' while she was waiting to check in. To make matters worse, we watched Nancy warmly greet other patients right after. It is unacceptable to treat patients differently. Front desk staff should be welcoming to... read more

Javier Ortiz 

on Google

4 months ago

Exelente