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Norm Reeves Toyota San Diego
- Car Dealers
- San Diego, CA
About this business
Norm Reeves Toyota San Diego was built with one mission in mind: to provide amenities to guarantee customer satisfaction before, during, and after the sale of our great Toyota cars, trucks, and SUVs. In today’s world, words like “quality” and “trust” get thrown around like yesterday’s newspaper. But at Norm Reeves Toyota San Diego, we believe in integrity and giving the customer a great value for their hard-earned money. What we offer in San Diego: - New Toyota cars, trucks SUVs - Used car... read more
Location details
5910 Mission Gorge Rd, San Diego, CA, 92120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Service Dept. Broke a wire on my AC assembly. Said it was frayed and needed repair. It worked great before taking it in. They broke it. It was clear the new work that had been done to it. And they did it while doing the timing belt. They denied it and wanted me to cover the entire AC assembly. After proving they broke it. They fixed it, but only the AC clutch. So shady these guys. Between the lying mechanics, Q Holt the unfriendly service agent and they money grubbing service manager they’ve lost a customer with two Toyota’s... read more
Business response:
Mr. *******, We reviewed your visits with us. You came in for a major service and timing belt. During this a wire was damaged that had appeared to have been soldered in the past. This was brought to your attention as well as the need for an AC Clutch. Because you have been a loyal customer we chose to fix the wire and the needed AC Clutch at no charge to you. There were/are no other AC items needed on your vehicle. If you would like to discuss, please feel free to call our Service Director, Larry **** at 619-727-5950 or cont... read more
Where do I begin! There is absolutely NO communication here. We had our Catalytic Converter stolen off of our Prius. State Farm had it towed to Norm Reeves Toyota. It sat for two days before I finally called and here's where the run around begins. You're told, it's' with the service department so you get a voice mail box that's full. Then you call back to be told it's with the body shop and again, the voice mail box is full. Then you start to get mad and finally speak to someone named Virginia to be told, she' ll have someon... read more
Business response:
Linda, Thank you for your feedback. I'm sorry to hear you had such a frustrating experience. We would like to apologize for the difficulty getting a hold of someone and the lack of communication. We have since resolved our voicemail issue, thank you for bringing this to our attention. Thank you for coming in and taking the time to talk with our Collision Center.
There were a number of reasons that are prompting me to submit this complaint and it began from my initial interactions with them. 1. When I first went to test drive the car, their pushy demeanor was unsettling but expected from a less pleasant dealership. Unfortunately, in addition to this off putting behavior they also ran my credit when I had no intention of purchasing at that time. This is naturally an unpleasant start as it forced me to consider them moving forward so that my credit was not run again. 2. When I left, un... read more
Business response:
I regret to hear you had a bad experience at our dealership, and I'd like to apologize for this entire situation. Thank you sharing these details, I want to assure you that this is not an example of the customer service we strive to offer here. Our management team will address the issues you've stated with the appropriate personnel. It is our understanding that your paperwork issues have now been resolved. Please let me know if that is not the case. Once again, we are so sorry. Thank you for making us aware of this situatio... read more
Do not trust this place with any dealings over the phone or via email!!! Lied to by Greg ("Coach") and Muhammed!!! Not reputable! I've been looking for a RAV4 hybrid which admittedly is in low stock across the county. I'm in the Navy and have been going into work every day as an essential employee so I am very careful about who I'm around out of fear of possibly exposing them to COVID. This dealership lied to me on two different occasions about something as simple as a test drive. The first time they told me to come in only ... read more
Business response:
Andrea, Thank you for your feedback. I'm sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. Thank you for taking the time to talk to Coach so we could learn about and correct what happened.
Norm Reeves Toyota San Diego Nov 12, 2019 _nika "I’ve been car shopping for a few weeks now and I have a..." I’ve been car shopping for a few weeks now and I have a specific vehicle and color that I’m interested in so I reached out to a few dealerships including Norm Reeves. Their sales associate Shahad Adil has been emailing me and I told her exactly what model and color I wanted. On 10/30/19 she emailed me this: “I need to sell 2 cars buy today and tomorrow so I got you a very aggressive deal on the 2020 Camry Hybrid SE in... read more
Business response:
A letter was sent to Ms. ***** from our GM Erik Nelson offering his apologies and personal help going forward.
Frequently asked questions about Norm Reeves Toyota San Diego
How is Norm Reeves Toyota San Diego rated?
Norm Reeves Toyota San Diego has a 4.1 star rating with 3,243 reviews.
When is Norm Reeves Toyota San Diego open?
Norm Reeves Toyota San Diego is closed now. It will open tomorrow at 7:00 a.m.
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