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Norm Reeves Toyota San Diego
- Car Dealers
- San Diego, CA
About this business
Norm Reeves Toyota San Diego was built with one mission in mind: to provide amenities to guarantee customer satisfaction before, during, and after the sale of our great Toyota cars, trucks, and SUVs. In today’s world, words like “quality” and “trust” get thrown around like yesterday’s newspaper. But at Norm Reeves Toyota San Diego, we believe in integrity and giving the customer a great value for their hard-earned money. What we offer in San Diego: - New Toyota cars, trucks SUVs - Used car... read more
Location details
5910 Mission Gorge Rd, San Diego, CA, 92120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Beware of this Dealership!!! I love the Toyota brand but steer clear of this dealership in ************* parents bought a Tacoma here with cash 2.5 months ago but the dealer would not transfer my parents the title. My parents reached out to the dealership multiple times requesting the title but just received lies and excuses.Finally, I had to call 6 times just to speak to a manager and remind them the legal limit is 30 days to transfer a customer the title. I was promised a call back in the morning, no call. They finally ack... read more
I had an appointment to tighten the screws on my Prius Spoiler (attached to the top of the truck lid) & had an appointment. When it was my turn, I was told I had to go to the auto body/collision **** (which opened an hour later), I told the auto body tech that I needed the s**** tightened to stop the rattling and this jerk told me I had to a new spoiler and then they had to match my paint??? I mean seriously WTF??? I ended up going to my local service ************** did it for 20.00.This buzzard at the Toyota Dealer was just... read more
Business response:
******************,You brought your vehicle in to our collision center claiming that the spoiler was loose and that it had been glued two times. We are a Certified-ICAR Gold Toyota collision center and only perform work to factory specifications. Unfortunately a spoiler that has been glued twice needs to be replaced and if necessary color matched. We're sorry if the reality of that information enraged you as it appeared to as you left yelling expletives. Hopefully the s**** fix will be more substantive than the previous glue... read more
I originally took my '98 Land Cruiser to Norm Reeves for an oil change and to check a squeaking noise that would happen >3,000 rpms (turned out it was the drive belt, which they replaced at a premium). I waited 6 hours to get my car back just to find on my drive home that the ** wasn't working. Took it back the next day and the service ***** had cut the wiring to my ** unit. Said they would need to find a replacement part since Toyota no longer manufactures it. After going in and speaking with *******************, he said he... read more
Business response:
********************,Your explanation of this service visit is completely inaccurate. After your return to inspect the air conditioning, that you accused us of damaging. We found that your vehicle had been improperly repaired. ******* explained to you that the poorly repaired area has been that way for quite some time due to the amount of road debris covering the repaired area. She did not give you an estimate due to some parts not being available for your vehicle. Then I met with you and your mother, and you explained that ... read more
I leased a vehicle in 2019 from ******************* Toyota San Diego. They said that if I were to choose to buy the vehicle at the end of the lease, my purchase price would be locked in at $23,000. Yesterday I went to ******************* Toyota of San Diego to purchase my vehicle, as the lease was about to expire. The sales **** ***** said that in order for me to buy my own vehicle, the dealership was going to add a service to the transaction. He said if I opted out of the service, I was not allowed to buy the vehicle. He sa... read more
Business response:
Update: **************, Thank you for taking the time to speak with ********************* our General Sales Manager. I am glad we were able to accommodate your request and keep the warranty. Please let us know if we can assist you in anything else.Hello **************, Were sorry to hear that you are upset with your purchase experience. You are not obligated to purchase a warranty at all and we would be happy to re-write your contract if you choose to do so. No racket, no mandatory items etc With respect to the credit check,... read more
I bought my 2020 Corolla in for its first service. ****** was very very polite and efficient. My car was taken care of in a timely fashion . This is my second Toyota purchased from Norm Reeves Toyota. I would recommend both service and sales .
Business response:
Hi ****,Thank you for the kind words and feedback. We hope you are enjoying your vehicle.
I have been going to Norm Reeves Toyota San Diego for years and love there ******************* Definitely coming here when we are ready to buy!
Business response:
Thanks ****! We appreciate you!
I got into an accident in May of 2021. I took my vehicle to Norm Reeves Toyota collision center and it has been nearly 2 months with my vehicle still not fixed and every week Toyota continues to change the date of when the vehicle will be ready. I understand that they have to order to parts but I can not understand why it would take this long for my car to be fixed and the date of the car being repaired continues to be pushed back. I would assume that since the vehicle has been in their shop for as long as it has, they would... read more
Business response:
***********************************,We thank your wife for taking the time to speak with our Collision Team. We hope the updates on your vehicle repair have put your mind at ease. Since it is a large job, it does take time, but insurance delays as well as other delays have prolonged the timeline. We assure you we are doing our best work and are working on getting this complete as soon as possible. Please let us know if you would like any help with transportation in the meantime so we can take care of this for you and your fa... read more
Coming up on the year **** of losing a car I just bought from Norm Reeves Toyota I've lost my down payment and some out out of pocket expense-$700.00 because of whatever warranty I had thank *** covered the rest for the vehicle I purchased with this dealership. I hadn't even had the car a whole year when it broke down, it was a used car but after multiple attempts to fix it it just kept braking down and nobody could fix it, the mechanics that worked on it had such kind big hearts and were honest to tell me to let it go becau... read more
Business response:
Johanna, We are sorry to hear about your experience with your used vehicle. We always try to help if we are able, but am sorry that we were unable to provide assistance. Please accept our sincere apologies and we hope you find the vehicle that meets your needs and budget soon.
On May 31 I was alerted about an ad on OfferUp for a new Tacoma at $40,901 that we realized came from Norm Reeves Toyota. I followed up on their web site and found the same truck there. I inquired online and they said it had been put on the lot that morning and I should come down to see it. I was also sent a specs sheet from Ashley Arlington which agreed to the OfferUp ad but gave more information on extra packages, etc. So I went to the dealer and the truck was still wrapped up and the sticker on the car said $40,901. Howev... read more
Business response:
Hi Bruce, I regret to hear you had a bad experience at our dealership, and I'd like to apologize. Our General Sales Manager, Muaz ****** has been attempting to call you to discuss, please give him a call back at 619-727-5923 at a time that works best for you.
Frequently asked questions about Norm Reeves Toyota San Diego
How is Norm Reeves Toyota San Diego rated?
Norm Reeves Toyota San Diego has a 4.1 star rating with 3,230 reviews.
When is Norm Reeves Toyota San Diego open?
Norm Reeves Toyota San Diego is open now. It will close at 7:00 p.m.
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