Norm Reeves Honda Superstore Irvine

Madisoni T 

on BBB

7 months ago

No air conditioning and peeling paint. I can assure you this review is not given lightly. Last summer in 2023, my air conditioner quit working. Apparently, it was a leaking seal that was bad and was still covered under the Honda extended warranty, so it was fixed by ****** Reeves Honda in August of 2023. This summer of 2024, the air conditioner quit cooling again and the paint is starting to peel in several spots. I went back to Honda, thinking that they would make it right and stand behind their product. I was told by *****... read more

Eric G 

on BBB

11 months ago

Dealership behaves in a way to what youd expect in the 1990s not current day. They reached out to me and I was very straight forward about what I wanted to accomplish and what I needed in order to make the drive to Irvine. After arriving in person, its like the conversation that was had on the phone never happened. Told me originally there would be no dealer installed add ons, yet their proposal included nearly $6,000 of add ons. I understand every business needs to make money, but why lie to a customer just to have them com... read more

Blaine G. 

on BBB

a year ago

Went in after calling and speaking to the sales manager. I wanted to order a **** Honda Crv Hybrid with the colors and package I choose. According to the interactive Honda Website you can build the Honda you want. I had previously bought a car from this dealership and have used their service department for oil changes and routine maintenance. Never again! I was offered $6,000.00 less than ***** BLUE BOOK on a mint condition trade in. Also they wanted $5000.00 over invoice sticker price. It was if I was being devalued instant... read more

Mehmet T 

on BBB

a year ago

I was selling my car. A person interested in my car. She asked me if it was okay to take the car to Norm Reeves Honda Superstore Irvine. I expected a legit business, thus I said yes. But it was not.A guy from Honda (*****) came. I gave some space them to check the car properly. I observed that he told many things (in a few minutes) that my client handed the keys to me and said she would pass. ***** didn't even start the car. I asked *****, what was wrong with the car. He told many negative things which were not true and a pr... read more

Bonalyn S 

on BBB

a year ago

I went in to buy a new car. I checked my credit score on credit karma and it was above 700. I negotiated the price of the car and then let them run my credit. They came back and told me with Experian my score is 630. They did NOT show me the report! They hit me with *****% interest and I was ready to walk out. Then all of a sudden they got me 8.99%.I go into finance and the finance guy says if I buy the extended warranty he will try to get me ****% and my payment will only go up $10. Had he given me the **** rate without the... read more

Michael E 

on BBB

2 years ago

Took my vehicle here for a airbag recall and left with a giant crack in my windshield on the side where they replaced the airbag. The service department rep told me they would call me back within 72hrs to give them time to "review the video". Despite waiting a week and then calling three times, they never called me back. I contacted the ****** of *********** Repair to help mediate my concern. The compromise that the Norm Reeves service manager was willing to make was the following: Because my vehicle came in with a crack on ... read more

Tell-Cersei-it wasme 

on BBB

3 years ago

Irvine earned their 1 star rating today. Internet manager who came off as a very nice guy, and I'm sure he is still wasted my time. you had 1 job ***** went in for a ****** deal, I contacted them too BTW, like I told you I would, Internet manager , and got a very unimpressive offer of 46K for Hybrid CRV. I left, shopped around. The top 5 dealers on this page had lower offers by 2K. ********************* emails me about offers. Higher than what ****** rep sent me. I say no, no again. Then asked to be taken off the lists. Inte... read more

Dan M. 

on BBB

3 years ago

My name was misspelt on all the paperwork, despite the sales rep having access to my driver's license. I was assured by that sales rep that this would not result in any subsequent umbrage. A month later, I received my *** registration papers with my name misspelt. Given that I am leasing, any *** correction has to first go through the lienholder.After several attempts to get ahold of the *** rep at this dealership, I was informed a day later that I had to contact Honda ********* Services to proceed. The wait time to speak to... read more

Mark M. 

on BBB

3 years ago

Baited and switched me during sale. Had to change battery a week after I got it. Based off my experience in conversations with the general manager doesnt seem like he has his finger of really whats going on there. Poorly ran business, unethical, and flat out low class